Airim: AI Content Personalization Software
Airim helps businesses and educational institutes deliver personalized customer education and self-help content. It is designed for teams looking to support self-service by providing contextual FAQs.
At a glance
- Category
- Marketing
- Best for
- Customer education teams, Educational institutes, Marketing managers, Operations managers focusing on self-service
- Pricing
- Plans start at $179/month for the Starter tier and $799/month for the Pro tier, with custom pricing for Enterprise. Annual billing may provide up to 25% savings, and nonprofits receive a 50% discount.
- Key use cases
- Digital Self-Help Centers, Educational Information Delivery, Lead Insight Gathering, Contextual Onboarding Support
- Integrations
- Zendesk, Freshdesk, Intercom, Tawk.to, Crisp
- Official website
- airim.co
Airim is a personalization engine designed to show specific content to users based on variables such as on-site behavior, language, demographics, or the acquisition channel. It allows administrators to manage a dynamic knowledge base that can be embedded across a website or web app.
The tool is designed for companies that prioritize customer education and self-service. By using AI to match content to the user's current context, it supports surfacing information that may help in managing lead insights and reducing manual support queries.
Buyers should note that while core analytics are available in the Starter plan, reporting by preferred attributes requires a Pro subscription. Those needing a white-labeled version should confirm eligibility with the vendor.
Key Features
Displays content based on user behavior, language, demographics, or acquisition channels.
A help center that can be embedded on a site and updated with AI-driven suggestions.
Tracks what users are searching for to help identify content gaps.
Supports adding custom user data via APIs or importing tags from CRM and marketing tools.
Provides a dashboard to observe interaction patterns and content engagement in real time.
Use Cases
Providing personalized FAQ responses to website visitors to support self-service.
Helping educational institutes provide relevant information to online visitors.
Tracking the questions and content leads interact with to help refine communication strategies.
Using behavior-based messaging to guide users through a web application.
Best For
Integrations
Pricing
Plans start at $179/month for the Starter tier and $799/month for the Pro tier, with custom pricing for Enterprise. Annual billing may provide up to 25% savings, and nonprofits receive a 50% discount.
FAQ
Yes, Airim offers a 15-day free trial.
The Starter plan includes core analytics, while the Pro plan adds user roles, permissions, custom personalization variables, and advanced analytics for report drill-downs.
Yes, multiple websites can be managed with one account by pasting the Airim script on each site.
Nonprofits are eligible for a 50% discount on all Airim plans.
Source category: Marketing
Source subcategory: Marketing Automation
