AI TOOL PROFILE
Airgentic | AI Customer Service and Sales Engagement
- Customer Support
- AI Agent Platform
- Higher Education Institutions
- Local Government Agencies
- Manufacturers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though the company mentions monthly and annual agreement options.
At a glance
- Best for
- Higher Education Institutions, Local Government Agencies, Manufacturers
- Key use cases
- Student Recruitment and Retention, Local Government Citizen Support, Non-Profit Donor Engagement, Technical Product Support
- Integrations
- WordPress, Google Tag Manager, HubSpot, Storyblok, Squiz Matrix
- Official website
- Visit Airgentic official website
How AI is used
Airgentic is an AI-powered platform designed for customer service and sales engagement via a unified overlay on a business website. It utilizes specialist AI agents that provide cited answers, guide users through decisions, and execute approved tasks.
The tool is designed for organizations managing complex technical environments, specifically mentioning suitability for manufacturers, local governments, and higher education institutions. It combines conversational AI, voice agents, and site search to help visitors find information from website content and PDFs.
Buyers should note that the system includes human override controls and handoff capabilities, allowing staff to intervene when needed. The platform also includes tools to monitor how a website is cited in external AI search results.
Buyers should confirm if the specific task automation they require is supported by the platform's current capabilities.
Key Features
Task-Specialist Agents
AI agents designed for specific roles, such as admissions concierges or recycling guides, that can complete approved actions.
Grounded Citations
Provides answers based on approved website content and PDFs, with citations back to the source for verification.
Human Override and Handoff
Allows administrators to pin or override specific answers and pass conversations to human staff members.
Customer Insights Dashboard
Analytics workspace to track answer completeness, user sentiment, and product mentions via a real time dashboard.
AI Visibility Optimiser
Tools to monitor and improve how a website's content is cited and understood by external AI search engines.
Hybrid Search Ranking
Combines keyword search with AI vector search to retrieve information from long-form content and technical documents.
Use Cases
Student Recruitment and Retention
Using agents to guide prospective students through course pathways and entry requirements to support enrolment.
Local Government Citizen Support
Helping residents understand rates bills or find waste and recycling information through automated guidance.
Non-Profit Donor Engagement
Guiding donors toward specific fundraising pages or providing coaching for outreach plans.
Technical Product Support
Using AI agents to help customers explore products and find nearby installers in manufacturing contexts.
Integrations
- WordPress
- Google Tag Manager
- HubSpot
- Storyblok
- Squiz Matrix
- Datacom Datascape
FAQ
Can Airgentic do more than answer questions?
- Yes, its agents are designed to recommend products, capture leads, book meetings, and complete other approved next steps within the conversation.
How much control do businesses have over AI responses?
- Administrators can approve sources, set guardrails, and use the human override feature to pin or change specific answers for sensitive topics.
How long does it take to set up Airgentic?
- The company states that typical rollouts occur over a matter of days rather than weeks.
Source category: Customer Support
Source subcategory: AI Agent Platform
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