Voyado: AI-Powered Retail CRM and CX Suite
Voyado supports retail brands in managing customer relationships across online and in-store channels. It is designed for retailers in sectors such as fashion, electronics, and beauty that coordinate loyalty and marketing across multiple markets.
At a glance
- Category
- Marketing
- Best for
- Ecommerce stores, Retail brands with physical stores, Fashion and beauty retailers, Multi-market retail operations
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Unifying Customer Data, Cross-channel Campaign Coordination, Loyalty Program Management, Personalized Product Recommendations
- Official website
- voyado.com
Voyado is a customer experience (CX) suite built for the retail sector. It combines CRM tools with loyalty management, product discovery, and retail media capabilities to help retailers move from reactive campaigns to proactive customer engagement.
The platform is designed for retail brands in fashion, electronics, cosmetics, beauty, and furniture. It supports both digital storefronts and physical in-store interactions by unifying first-party data into a structured model.
Business owners can use the tool to coordinate cross-channel journeys via email, SMS, and onsite messaging, while using AI to provide product recommendations. It also includes native loyalty logic for points and tier management.
Buyers should confirm how the platform fits into their existing commerce stack and review available technology partners to ensure their data flow is supported.
Key Features
Supports the creation of personalized journeys using email, SMS, RCS, and onsite messaging.
Capabilities for managing loyalty points, membership tiers, and gamification across online and in-store channels.
AI-driven search, navigation, and product recommendations based on shopper intent and behavior.
Designed to connect anonymous and known visitors into a structured first-party data model.
Tools to help monetize site traffic by turning it into advertising revenue.
Delivers loyalty cards, offers, and rewards directly to customers' mobile wallets.
Use Cases
Connecting online and in-store touchpoints to create a single view of the customer.
Running marketing automations that span email, SMS, and social retargeting.
Implementing points-based reward systems and gamified loyalty experiences.
Using AI to surface relevant products on the website to support digital workflows.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Voyado is built for retailers, with specific solutions for the fashion, electronics, cosmetics, beauty, and furniture industries.
Yes, it is designed to unify experiences across channels, including in-store interactions, digital wallets, and ecommerce sites.
The platform focuses on customer engagement, product discovery (AI search and recommendations), loyalty management, and retail media.
Source category: Marketing
Source subcategory: CRM
