AI TOOL PROFILE
Voyado: AI-Powered Retail CRM and CX Suite
- Marketing
- CRM
- Ecommerce stores
- Retail brands with physical stores
- Fashion and beauty retailers
- Multi-market retail operations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Ecommerce stores, Retail brands with physical stores, Fashion and beauty retailers, Multi-market retail operations
- Key use cases
- Unifying Customer Data, Cross-channel Campaign Coordination, Loyalty Program Management, Personalized Product Recommendations
- Official website
- Visit voyado official website
How AI is used
Voyado is a customer experience (CX) suite built for the retail sector. It combines CRM tools with loyalty management, product discovery, and retail media capabilities to help retailers move from reactive campaigns to proactive customer engagement.
The platform is designed for retail brands in fashion, electronics, cosmetics, beauty, and furniture. It supports both digital storefronts and physical in-store interactions by unifying first-party data into a structured model.
Business owners can use the tool to coordinate cross-channel journeys via email, SMS, and onsite messaging, while using AI to provide product recommendations. It also includes native loyalty logic for points and tier management.
Buyers should confirm how the platform fits into their existing commerce stack and review available technology partners to ensure their data flow is supported.
Key Features
Cross-channel Marketing
Supports the creation of personalized journeys using email, SMS, RCS, and onsite messaging.
Loyalty Management
Capabilities for managing loyalty points, membership tiers, and gamification across online and in-store channels.
Product Discovery
AI-driven search, navigation, and product recommendations based on shopper intent and behavior.
Customer Data Unification
Designed to connect anonymous and known visitors into a structured first-party data model.
Retail Media Capabilities
Tools to help monetize site traffic by turning it into advertising revenue.
Digital Wallet Support
Delivers loyalty cards, offers, and rewards directly to customers' mobile wallets.
Use Cases
Unifying Customer Data
Connecting online and in-store touchpoints to create a single view of the customer.
Cross-channel Campaign Coordination
Running marketing automations that span email, SMS, and social retargeting.
Loyalty Program Management
Implementing points-based reward systems and gamified loyalty experiences.
Personalized Product Recommendations
Using AI to surface relevant products on the website to support digital workflows.
FAQ
Who is Voyado designed for?
- Voyado is built for retailers, with specific solutions for the fashion, electronics, cosmetics, beauty, and furniture industries.
Does Voyado support both online and physical stores?
- Yes, it is designed to unify experiences across channels, including in-store interactions, digital wallets, and ecommerce sites.
What are the main capabilities of the platform?
- The platform focuses on customer engagement, product discovery (AI search and recommendations), loyalty management, and retail media.
Source category: Marketing
Source subcategory: CRM
More tools in Marketing
Other published listings in the Marketing category.
More tools in the CRM software type
Related listings that share the same software type for comparison and shortlisting.
