AI TOOL PROFILE
Vibes: Mobile Engagement and Messaging Platform
- Marketing
- Communication API
- Enterprise companies
- Mid-market companies
- Large-scale retailers
- Hospitality brands
Pricing
The Professional plan starts at $20,000. A separate Tier 1 aggregation service is available with volume-based monthly pricing. A free trial is offered specifically for the Mobile Wallet feature.
At a glance
- Best for
- Enterprise companies, Mid-market companies, Large-scale retailers, Hospitality brands
- Key use cases
- RCS Campaign Launches, Digital Coupon Distribution, High-Volume SMS Marketing, Two-Way Customer Conversations
- Integrations
- Adobe Marketo Engage, Adobe Journey Optimizer, Salesforce Marketing Cloud, Oracle CrowdTwist, Shopify
- Official website
- Visit vibes official website
How AI is used
Vibes is a mobile-first engagement platform designed for brands in retail, hospitality, and financial services. It combines communication channels—SMS, MMS, RCS, and Mobile Wallet—into a single system to help businesses interact with their mobile database.
The tool acts as a Tier 1 aggregator with direct connections to North American carriers, including Verizon, AT&T, and T-Mobile, which is intended to help messages reach consumers via a direct path.
Beyond messaging, the platform includes a Nexus AI engine designed to automate send times and content recommendations. Due to its enterprise focus and starting price point, it is primarily suited for mid-market and large companies with strategic mobile engagement goals.
Key Features
Multi-Channel Messaging
Supports the delivery of SMS, MMS, RCS, and Push notifications from a single platform.
Mobile Wallet Integration
Allows brands to place coupons, offers, and loyalty cards in a user's digital mobile wallet.
Nexus AI Engine
An AI-powered system designed to help automate mobile marketing outcomes and provide content recommendations.
Direct Carrier Connections
Acts as a Tier 1 aggregator with direct connections to over 65 regional and national carriers in North America.
Audience Management
Supports managing mobile databases and segmenting audiences for personalized messaging.
Analytics & Insights
Provides reporting on campaign performance, list growth, and customer interaction.
Use Cases
RCS Campaign Launches
Using RCS to provide interactive experiences without requiring customers to download a native app.
Digital Coupon Distribution
Integrating offers into Mobile Wallets to provide automated lock-screen reminders for pickups and sales.
High-Volume SMS Marketing
Sending large-scale promotional broadcasts and status updates via direct carrier paths.
Two-Way Customer Conversations
Using automated responses for common inquiries or connecting customers to service teams via SMS and RCS.
Integrations
- Adobe Marketo Engage
- Adobe Journey Optimizer
- Salesforce Marketing Cloud
- Oracle CrowdTwist
- Shopify
- Tableau
- Snowflake
- Narvar
FAQ
Who is the Vibes platform designed for?
- Vibes is designed for enterprise and mid-market brands, particularly in retail, restaurants, hospitality, and financial services.
How much does Vibes cost?
- The Professional plan starts at $20,000. Other options include an Enterprise plan and volume-based pricing for Tier 1 aggregation services.
What is the difference between Vibes Platform and Vibes Connect?
- The Vibes Platform is a full engagement suite for personalized experiences, while Vibes Connect is a Tier 1 aggregation solution providing direct API connectivity to North American carriers.
Does Vibes offer a free trial?
- Vibes offers a free trial specifically for their Mobile Wallet feature, allowing brands to test two coupons or offers.
Source category: Marketing
Source subcategory: Communication API
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