Vibes: Mobile Engagement and Messaging Platform
Vibes helps retailers and service brands manage mobile customer engagement. It is designed for organizations that require direct carrier access for high-volume messaging.
At a glance
- Category
- Marketing
- Best for
- Enterprise companies, Mid-market companies, Large-scale retailers, Hospitality brands
- Pricing
- The Professional plan starts at $20,000. A separate Tier 1 aggregation service is available with volume-based monthly pricing. A free trial is offered specifically for the Mobile Wallet feature.
- Key use cases
- RCS Campaign Launches, Digital Coupon Distribution, High-Volume SMS Marketing, Two-Way Customer Conversations
- Integrations
- Adobe Marketo Engage, Adobe Journey Optimizer, Salesforce Marketing Cloud, Oracle CrowdTwist, Shopify
- Official website
- vibes.com
Vibes is a mobile-first engagement platform designed for brands in retail, hospitality, and financial services. It combines communication channels—SMS, MMS, RCS, and Mobile Wallet—into a single system to help businesses interact with their mobile database.
The tool acts as a Tier 1 aggregator with direct connections to North American carriers, including Verizon, AT&T, and T-Mobile, which is intended to help messages reach consumers via a direct path.
Beyond messaging, the platform includes a Nexus AI engine designed to automate send times and content recommendations. Due to its enterprise focus and starting price point, it is primarily suited for mid-market and large companies with strategic mobile engagement goals.
Key Features
Supports the delivery of SMS, MMS, RCS, and Push notifications from a single platform.
Allows brands to place coupons, offers, and loyalty cards in a user's digital mobile wallet.
An AI-powered system designed to help automate mobile marketing outcomes and provide content recommendations.
Acts as a Tier 1 aggregator with direct connections to over 65 regional and national carriers in North America.
Supports managing mobile databases and segmenting audiences for personalized messaging.
Provides reporting on campaign performance, list growth, and customer interaction.
Use Cases
Using RCS to provide interactive experiences without requiring customers to download a native app.
Integrating offers into Mobile Wallets to provide automated lock-screen reminders for pickups and sales.
Sending large-scale promotional broadcasts and status updates via direct carrier paths.
Using automated responses for common inquiries or connecting customers to service teams via SMS and RCS.
Best For
Integrations
Pricing
The Professional plan starts at $20,000. A separate Tier 1 aggregation service is available with volume-based monthly pricing. A free trial is offered specifically for the Mobile Wallet feature.
FAQ
Vibes is designed for enterprise and mid-market brands, particularly in retail, restaurants, hospitality, and financial services.
The Professional plan starts at $20,000. Other options include an Enterprise plan and volume-based pricing for Tier 1 aggregation services.
The Vibes Platform is a full engagement suite for personalized experiences, while Vibes Connect is a Tier 1 aggregation solution providing direct API connectivity to North American carriers.
Vibes offers a free trial specifically for their Mobile Wallet feature, allowing brands to test two coupons or offers.
Source category: Marketing
Source subcategory: Communication API
