Userpilot | Product Experience Platform
Userpilot helps product and customer success teams manage user adoption and retention. It is designed for SaaS companies that need to guide users through their software without relying on engineering resources for every UI change.
At a glance
- Category
- Productivity
- Best for
- SaaS businesses, Product Managers, Customer Success Teams, Growth Teams, Software Companies
- Pricing
- Starter plans begin at $299/month (paid annually) for up to 2,000 MAU. A 14-day free trial is available.
- Key use cases
- User Onboarding, Feature Adoption, Churn Prevention, User Feedback Collection
- Integrations
- HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk
- Official website
- userpilot.com
Userpilot is a product experience platform that helps software companies manage the user journey. It allows teams to create in-app guidance, such as tours and checklists, using a no-code builder, which may reduce the dependency on developers for updating the user interface.
The platform is intended for product managers, growth teams, and customer success leads. It combines engagement tools with analytics and session replays to help teams identify where users encounter difficulties.
Buyers should confirm that some capabilities, such as mobile engagement and session replays, are available as add-ons or tied to higher pricing tiers.
Security and compliance are supported via SOC 2 Type II, HIPAA, and GDPR standards, which may be suitable for businesses in regulated industries.
Key Features
Supports the creation of interactive walkthroughs, tooltips, and checklists to guide users without writing code.
Tracks product usage and user behavior to help teams monitor how features are being adopted.
Supports the collection of user sentiment and feedback directly within the application.
Visualizes the user journey to help teams identify bugs or confusing UI elements.
Supports triggering lifecycle emails based on specific user actions to help with activation and retention.
An AI-powered assistant designed to help product teams understand users and launch personalized campaigns.
Use Cases
Creating personalized flows to guide new users through the product.
Using targeted in-app messages to highlight new or underutilized features to specific user segments.
Identifying potential churn indicators through behavior analytics and using in-app prompts to re-engage users.
Deploying NPS or microsurveys to gather qualitative data on the user experience.
Best For
Integrations
Pricing
Starter plans begin at $299/month (paid annually) for up to 2,000 MAU. A 14-day free trial is available.
FAQ
Userpilot is designed for product managers, customer success teams, and growth teams at software and SaaS companies.
No, it features a no-code builder that allows non-technical users to create tooltips, checklists, and walkthroughs.
The Starter tier starts from $299/month (billed annually) for up to 2,000 MAU. Growth and Enterprise tiers are also available.
Yes, Userpilot supports HIPAA compliance and also adheres to SOC 2 Type II and GDPR standards.
Source category: Productivity
Source subcategory: Workflow Automation
