Spoonity: Digital Loyalty Platform for Quick-Serve Restaurants
Spoonity helps quick-serve restaurant owners manage customer retention through digital rewards and marketing automation. It is designed for businesses that want to connect their loyalty program to their POS system.
At a glance
- Category
- Marketing
- Best for
- Quick-serve restaurants, Food and beverage chains, Restaurant brands using Oracle or NCR POS systems, Medium and large food service operators
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. Pricing is personalized based on a-la-carte features and includes a variable setup fee.
- Key use cases
- POS-Integrated Loyalty Tracking, AI-Driven Customer Segmentation, WhatsApp-Based Engagement, Managed Loyalty Strategy
- Integrations
- Oracle Micros 3700, Oracle Simphony, GloriaFood, NCR Aloha, PAR PixelPoint
- Official website
- www.spoonity.com
Spoonity is a digital loyalty platform designed for the quick-serve food and beverage industry. It supports the transition of loyalty programs into digital formats via mobile apps and integrated POS systems.
The software is designed for restaurant brands that track recurring customer behavior and execute personalized marketing. It supports the creation of branded rewards programs, digital coupons, and gift cards for use both in-store and online.
Beyond the software, the platform offers managed loyalty services where consultants provide guidance on loyalty strategies. Buyers should confirm that their specific POS provider is supported to ensure data flows between transactions and customer profiles.
Because the platform offers a-la-carte features and custom setups, businesses should request a personalized quote to determine the cost based on their specific requirements.
Key Features
Tailor-made loyalty structures for online and in-store customer experiences.
Provides metrics and customer segmentation based on purchasing behavior.
Uses AI to automate messaging and create personalized campaigns for different customer segments.
Allows customers to track points, access promotions, and receive coupons via WhatsApp.
Supports the creation and redemption of digital gift cards.
Branded mobile applications for customers to engage with the loyalty program.
Use Cases
Connecting loyalty programs to POS systems like Oracle, NCR Aloha, or PAR PixelPoint to track points at checkout.
Using predictive analytics to identify high-value customers or those at risk of churning for targeted outreach.
Running automated loyalty flows and digital coupon delivery through WhatsApp.
Using consulting services to analyze data and optimize marketing campaigns.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. Pricing is personalized based on a-la-carte features and includes a variable setup fee.
FAQ
Spoonity integrates with several providers, including Oracle (Micros 3700, Simphony), NCR Aloha, and PAR PixelPoint.
Pricing is personalized based on chosen a-la-carte features and typically includes a variable setup fee.
Yes, Spoonity supports a WhatsApp-integrated loyalty program that allows customers to track points and receive coupons without a separate app download.
Source category: Marketing
Source subcategory: CRM
