ReviewPoint | Review Management and Marketing Software
ReviewPoint helps local businesses manage their online reputation and lead capture. It is designed for firms that seek to remove policy-violating reviews or automate appointment scheduling.
At a glance
- Category
- Marketing
- Best for
- Small businesses, Mid-market companies, Local service providers, Businesses with high review volume
- Pricing
- SaaS plans range from $197 to $499 per month. Individual review removals are $750 each. The AI receptionist is $259/month plus a $499 setup fee.
- Key use cases
- Managing Unfair Online Feedback, Automating After-Hours Lead Capture, Improving Local Search Visibility, Centralizing Customer Communication
- Official website
- reviewpoint.com
ReviewPoint is a marketing and reputation management platform designed for local service providers. It combines software tools with managed services to help businesses manage their visibility on Google Maps and maintain their online image.
The platform is designed for businesses in sectors such as healthcare, legal, home services, and automotive. It identifies and requests the removal of reviews on platforms like Google, Yelp, and Glassdoor that are found to be fake or in violation of platform policies.
Additionally, the platform includes an AI receptionist that handles voice calls, web chat, and SMS for lead qualification and booking. Buyers should confirm which tier of service is appropriate, as options range from monthly SaaS subscriptions to full-service monthly management packages.
Prospective users may want to determine whether they require high-end managed growth packages or if the standard software subscriptions meet their current needs.
Key Features
Identifies and appeals policy-violating or fake reviews on Google, Glassdoor, and Yelp, with charges applied only upon successful removal.
An automated system for voice calls, web chat, and SMS designed to qualify leads and book appointments into a calendar.
Optimizes Google Business Profiles and keywords to support a Top 3 ranking in local map searches.
A centralized system to monitor reviews, respond to feedback, and request new reviews from customers.
Consolidates emails and social media messages into a shared inbox to support team collaboration.
Provides ADA-compliant website builds with on-page SEO and monthly management services.
Use Cases
Requesting the removal of deceptive or policy-violating reviews to support a business's star rating.
Using an AI receptionist to answer calls and qualify leads when the office is closed.
Applying SEO and profile optimizations to help a business appear in local map search results.
Managing SMS, web chat, and emails from one dashboard to reduce the use of multiple logins.
Best For
Pricing
SaaS plans range from $197 to $499 per month. Individual review removals are $750 each. The AI receptionist is $259/month plus a $499 setup fee.
FAQ
ReviewPoint identifies reviews that violate platform policies and handles the appeal process. There is no upfront cost, and the business is charged $750 if the review is successfully removed.
The AI receptionist handles voice calls, web chat, and SMS to qualify leads, answer common questions, and book appointments directly into a calendar.
SaaS subscriptions range from Standard ($197/mo) to Premium ($499/mo) for software access, while full-service management packages start at $6,999/mo for businesses seeking an outsourced marketing department.
Source category: Marketing
Source subcategory: Review Management
