AI TOOL PROFILE
Retino: Returns Management and Shipment Tracking
- Ecommerce
- Returns Management
- Ecommerce stores
- Online shops with high return volumes
Pricing
Retino offers a free tier for basic features. Pro plans include a 15€ monthly fee plus costs based on volume, such as 0.9€ per case or 0.015€ per order. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Ecommerce stores, Online shops with high return volumes
- Key use cases
- Managing customer returns, Processing claims, Shipment monitoring, Logistics review
- Integrations
- Shopify, WooCommerce, Magento, PrestaShop, Shopware
- Official website
- Visit retino official website
How AI is used
Retino is a post-purchase automation tool designed for online retailers to handle logistics after a sale. It provides a system for managing customer returns, claims, and shipment tracking, which may help reduce the volume of support inquiries.
The software is intended for e-commerce stores of various sizes, offering a self-service portal where customers can initiate returns or claims. This is designed to replace manual emails and paper forms with digital workflows.
Beyond returns, the platform supports shipment monitoring and carrier cost analysis. Buyers should confirm compatibility with their specific e-commerce platforms and shipping carriers, as the tool relies on these integrations to function.
Key Features
Self-service return portal
An online portal where customers can submit returns and claims independently.
Shipment tracking
Tracks packages and provides customers with status updates through a branded interface.
Carrier cost analysis
Provides reports on carrier performance and shipping costs to support logistics review.
Automated notifications
Sends automated email updates to customers regarding their shipment status.
Refunds and credit notes
Supports the creation of credit notes and processing of refunds.
AI email editor
Includes an AI-supported tool for drafting customer communication emails.
Use Cases
Managing customer returns
Providing a digital portal for customers to request returns and select shipping methods.
Processing claims
Handling damaged or incorrect item reports through standardized digital forms.
Shipment monitoring
Filtering shipment statuses to identify problematic deliveries and notify customers.
Logistics review
Using carrier performance data to analyze shipping costs and delivery speed.
Integrations
- Shopify
- WooCommerce
- Magento
- PrestaShop
- Shopware
- DHL
- DPD
- GLS
FAQ
Does Retino offer a free version?
- Yes, Retino has a free tier that includes basic features like the embedded portal and automatic data collection.
How does Retino handle shipping for returns?
- The tool supports home pickups and parcel shop drop-offs, allowing stores to determine who pays for the return shipping.
Is there a trial period for the paid features?
- Retino provides a 14-day trial for its premium features.
Source category: Ecommerce
Source subcategory: Returns Management
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