Retino: Returns Management and Shipment Tracking
Retino helps e-commerce stores manage post-purchase workflows. It is designed for retailers who want to digitize returns and shipment tracking.
At a glance
- Category
- Ecommerce
- Best for
- Ecommerce stores, Online shops with high return volumes
- Pricing
- Retino offers a free tier for basic features. Pro plans include a 15€ monthly fee plus costs based on volume, such as 0.9€ per case or 0.015€ per order. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Managing customer returns, Processing claims, Shipment monitoring, Logistics review
- Integrations
- Shopify, WooCommerce, Magento, PrestaShop, Shopware
- Official website
- retino.com
Retino is a post-purchase automation tool designed for online retailers to handle logistics after a sale. It provides a system for managing customer returns, claims, and shipment tracking, which may help reduce the volume of support inquiries.
The software is intended for e-commerce stores of various sizes, offering a self-service portal where customers can initiate returns or claims. This is designed to replace manual emails and paper forms with digital workflows.
Beyond returns, the platform supports shipment monitoring and carrier cost analysis. Buyers should confirm compatibility with their specific e-commerce platforms and shipping carriers, as the tool relies on these integrations to function.
Key Features
An online portal where customers can submit returns and claims independently.
Tracks packages and provides customers with status updates through a branded interface.
Provides reports on carrier performance and shipping costs to support logistics review.
Sends automated email updates to customers regarding their shipment status.
Supports the creation of credit notes and processing of refunds.
Includes an AI-supported tool for drafting customer communication emails.
Use Cases
Providing a digital portal for customers to request returns and select shipping methods.
Handling damaged or incorrect item reports through standardized digital forms.
Filtering shipment statuses to identify problematic deliveries and notify customers.
Using carrier performance data to analyze shipping costs and delivery speed.
Best For
Integrations
Pricing
Retino offers a free tier for basic features. Pro plans include a 15€ monthly fee plus costs based on volume, such as 0.9€ per case or 0.015€ per order. Buyers should confirm current pricing on the vendor website.
FAQ
Yes, Retino has a free tier that includes basic features like the embedded portal and automatic data collection.
The tool supports home pickups and parcel shop drop-offs, allowing stores to determine who pays for the return shipping.
Retino provides a 14-day trial for its premium features.
Source category: Ecommerce
Source subcategory: Returns Management
