AI TOOL PROFILE
Next Matter | Enterprise Workflow Orchestration
- Productivity
- Workflow Automation
- Enterprise companies
- Compliance and legal operations teams
- Financial services operations
- Enterprise customer service teams
Pricing
The Enterprise Unlimited plan is €7,500 platform fee per month, plus €49 per user per month, and €1 per workflow run over 10,000 per month. An Enterprise Custom option is also available.
At a glance
- Best for
- Enterprise companies, Compliance and legal operations teams, Financial services operations, Enterprise customer service teams
- Key use cases
- Compliance Automation, Customer Service Operations, Employee Lifecycle Management, Investment Operations
- Integrations
- Zendesk, Salesforce, Slack, Microsoft Teams, Hubspot
- Official website
- Visit next matter official website
How AI is used
Next Matter is a low-code orchestration platform designed for service, operations, and compliance teams. It allows business users to build and adjust service workflows using a visual builder, which may reduce the need for developer intervention when processes change.
The tool supports collaborations involving internal teams and external guests. It is designed for tasks such as B2B onboarding and compliance checks, providing dashboards to track deadlines and SLAs in real time.
Buyers should note that the platform focuses on high-security standards, including SOC2 Type II and GDPR. Deployment options can be customized to specific cloud environments such as AWS, Azure, or Google Cloud.
Due to its enterprise focus and pricing structure, it is primarily suited for companies with high workflow volumes and complex regulatory requirements.
Key Features
Visual Workflow Builder
A drag-and-drop tool for creating workflows with branching, nesting, and conditional actions.
No-Code Team and Guest Interfaces
Custom interfaces and public forms that allow internal teams and external guests to interact with workflows.
Manager Dashboard
A central view for tracking work progress, step deadlines, and SLA performance.
AI Automations
Includes AI Agent workflow steps and integration with AI models to automate process tasks.
Compliance and Audit Tools
Provides timestamped audit logs, version control, and SOC2 Type II and GDPR compliance.
Integration Library
A collection of over 100 native integrations for connecting tools like Salesforce, Zendesk, and Slack.
Use Cases
Compliance Automation
Automating enhanced due diligence, anti-financial crime checks, and regulatory reporting.
Customer Service Operations
Managing B2B onboarding, product returns, and merchant claim resolutions.
Employee Lifecycle Management
Orchestrating employee onboarding, including mandatory training and police certificates.
Investment Operations
Handling investor onboarding and portfolio company reporting for venture capital and private equity.
Integrations
- Zendesk
- Salesforce
- Slack
- Microsoft Teams
- Hubspot
- Google Sheets
- Airtable
- DocuSign
- Jira
- Zapier
FAQ
What is the difference between Users and Guests in Next Matter?
- Users have access to create, manage, and track workflows based on assigned permissions. Guests are free and unlimited, interacting via public forms and portals to provide input.
How does Next Matter handle pricing for workflow runs?
- Next Matter counts one 'workflow run' as a complete execution from start to finish, regardless of the number of steps involved.
Is Next Matter suitable for small businesses?
- The platform is designed for mid-market and enterprise companies, featuring a high monthly platform fee and advanced compliance certifications.
Source category: Productivity
Source subcategory: Workflow Automation
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