Next Matter | Enterprise Workflow Orchestration
Next Matter helps enterprise operations teams automate customer and employee service workflows. It is designed for organizations that require strict compliance and audit trails without heavy IT dependencies.
At a glance
- Category
- Productivity
- Best for
- Enterprise companies, Compliance and legal operations teams, Financial services operations, Enterprise customer service teams
- Pricing
- The Enterprise Unlimited plan is €7,500 platform fee per month, plus €49 per user per month, and €1 per workflow run over 10,000 per month. An Enterprise Custom option is also available.
- Key use cases
- Compliance Automation, Customer Service Operations, Employee Lifecycle Management, Investment Operations
- Integrations
- Zendesk, Salesforce, Slack, Microsoft Teams, Hubspot
- Official website
- nextmatter.com
Next Matter is a low-code orchestration platform designed for service, operations, and compliance teams. It allows business users to build and adjust service workflows using a visual builder, which may reduce the need for developer intervention when processes change.
The tool supports collaborations involving internal teams and external guests. It is designed for tasks such as B2B onboarding and compliance checks, providing dashboards to track deadlines and SLAs in real time.
Buyers should note that the platform focuses on high-security standards, including SOC2 Type II and GDPR. Deployment options can be customized to specific cloud environments such as AWS, Azure, or Google Cloud.
Due to its enterprise focus and pricing structure, it is primarily suited for companies with high workflow volumes and complex regulatory requirements.
Key Features
A drag-and-drop tool for creating workflows with branching, nesting, and conditional actions.
Custom interfaces and public forms that allow internal teams and external guests to interact with workflows.
A central view for tracking work progress, step deadlines, and SLA performance.
Includes AI Agent workflow steps and integration with AI models to automate process tasks.
Provides timestamped audit logs, version control, and SOC2 Type II and GDPR compliance.
A collection of over 100 native integrations for connecting tools like Salesforce, Zendesk, and Slack.
Use Cases
Automating enhanced due diligence, anti-financial crime checks, and regulatory reporting.
Managing B2B onboarding, product returns, and merchant claim resolutions.
Orchestrating employee onboarding, including mandatory training and police certificates.
Handling investor onboarding and portfolio company reporting for venture capital and private equity.
Best For
Integrations
Pricing
The Enterprise Unlimited plan is €7,500 platform fee per month, plus €49 per user per month, and €1 per workflow run over 10,000 per month. An Enterprise Custom option is also available.
FAQ
Users have access to create, manage, and track workflows based on assigned permissions. Guests are free and unlimited, interacting via public forms and portals to provide input.
Next Matter counts one 'workflow run' as a complete execution from start to finish, regardless of the number of steps involved.
The platform is designed for mid-market and enterprise companies, featuring a high monthly platform fee and advanced compliance certifications.
Source category: Productivity
Source subcategory: Workflow Automation
