AI TOOL PROFILE
Microsoft Dynamics 365 Artificial Intelligence
- Operations
- ERP
- Mid-market companies
- Enterprise companies
- Organizations undergoing digital transformation
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Mid-market companies, Enterprise companies, Organizations undergoing digital transformation
- Key use cases
- Sales Opportunity Discovery, Client Relationship Management, Predictive Customer Service, Cross-Department Data Integration
- Official website
- Visit Microsoft Dynamics official website
How AI is used
Microsoft Dynamics 365 Artificial Intelligence is a platform designed to unify business data and provide intelligence to help teams make informed decisions. It focuses on sales, marketing, and customer service departments by bridging data silos.
The platform uses machine learning to analyze client data and provide proactive insights, which may help teams identify new opportunities or anticipate service issues.
Buyers should confirm the level of internal or partner support required to customize the AI functionality to meet their specific business needs.
Key Features
AI-Driven Data Unification
Integrates processes and data across applications to help reduce data silos.
Sales Insights
Analyzes client data to help teams understand relationships and discover new sales opportunities.
Customer Insights 360 View
Provides a view of clients with AI-driven recommendations to support personalized experiences.
Customer Service Insights
Uses AI to help predict client service problems and support the development of service experiences.
Customizable AI Functionality
Allows organizations to adapt AI tools to meet specific market needs and business requirements.
Use Cases
Sales Opportunity Discovery
Using AI-powered insights to analyze client data and identify new deals.
Client Relationship Management
Developing a 360-degree view of clients to support personalized interactions.
Predictive Customer Service
Using data to help predict service issues and improve the client support experience.
Cross-Department Data Integration
Connecting data across sales, marketing, and service to address siloed business models.
FAQ
What does Microsoft Dynamics 365 AI do?
- It unifies business data and uses AI to provide insights and recommendations for sales, marketing, and customer service teams.
Who is this software designed for?
- It is designed for mid-market and enterprise-level companies that are undergoing digital transformation.
How does the AI help with customer service?
- The platform uses AI-driven insights to help businesses predict client service problems and build better service experiences.
Source category: Operations
Source subcategory: ERP
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