AI TOOL PROFILE
Mendable AI Chat Search Platform
- Software Development
- AI Search
- Software companies
- Enterprise technical teams
- Customer support managers
- Product documentation leads
Pricing
A free plan is available with 300 to 500 message credits per month. Enterprise plans start at 500+ credits. GPT-4 costs 3 credits per message, while GPT-3.5-Turbo costs 1 credit.
At a glance
- Best for
- Software companies, Enterprise technical teams, Customer support managers, Product documentation leads
- Key use cases
- Knowledge Base Assistance, Customer Success Enablement, Sales Enablement, Product Copilot
- Integrations
- Slack, Google Drive, Salesforce, Zendesk, Discord
- Official website
- Visit Mendable official website
How AI is used
Mendable is an AI search tool designed to ingest technical documentation and deploy it as a chat assistant. It is intended for software companies and technical teams that need to provide sourced answers to users or internal staff.
The platform supports several deployment methods, including pre-built components like search bars and chat bubbles, or an API for custom builds. It includes features to refine AI responses through answer correction and prompt editing.
For larger organizations, the tool provides security features such as SOC 2 Type II certification, SSO, and role-based access control. Buyers should confirm whether their specific data sources are supported by the available connectors.
Key Features
Documentation Ingestion
Syncs with documentation and support channels to index business knowledge.
Answer Correction
Includes a 'teach the model' functionality to correct AI responses based on feedback.
Multi-Model Support
Supports GPT-3.5-Turbo and GPT-4 models with custom prompt editing.
Enterprise Security
Includes SOC 2 Type II compliance, SSO support, and role-based access control.
Tools and Actions
A beta feature that allows the AI to access external data via API requests to perform actions.
Usage Analytics
Tracks user queries and interactions to identify knowledge gaps in documentation.
Use Cases
Knowledge Base Assistance
Deploying an AI assistant on documentation pages to help users find technical answers.
Customer Success Enablement
Providing a technical assistant to help success teams answer product questions.
Sales Enablement
Supporting sales teams with a searchable repository of technical product data.
Product Copilot
Integrating a technical assistant within an application to assist users with onboarding.
Integrations
- Slack
- Google Drive
- Salesforce
- Zendesk
- Discord
- WordPress
- Docusaurus
- Teams
FAQ
Is there a free plan for Mendable?
- Yes, Mendable offers a free plan that provides between 300 and 500 message credits per month.
How does Mendable manage answer accuracy?
- Mendable grounds answers in provided documentation and allows users to correct responses via the 'teach the model' feature.
Can I use my own AI model with Mendable?
- Yes, the platform supports 'Bring Your Own Key' (BYOK) and custom models.
Source category: Software Development
Source subcategory: AI Search
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