AI TOOL PROFILE
Kipwise: Team Wiki and Knowledge Management Software
- Productivity
- Knowledge Base
- Small Businesses
- Mid-Market Companies
- Remote Teams
- Customer Support Teams
- HR and Operations Managers
Pricing
Paid plans start at $6.30 per user/month, with a Branded plan at $12.60 per user/month (minimum 20 users). AI add-ons cost $7/user/month and the Slack bot is $129/channel/month. A 14-day free trial is available.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Remote Teams, Customer Support Teams, HR and Operations Managers
- Key use cases
- Employee Onboarding, Internal SOP Documentation, Reducing Repetitive Queries, Customer Support Enablement, Remote Team Coordination
- Integrations
- Slack, Google Drive, OneDrive, Dropbox, Confluence
- Official website
- Visit kipwise official website
How AI is used
Kipwise is a team wiki designed to centralize company documentation and internal processes. It allows teams to create a shared knowledge hub where information can be edited in real time and organized using templates for business documents such as OKRs and onboarding checklists.
The tool is built for various functional groups, including customer support, sales, marketing, and HR. It focuses on making information accessible within existing workflows, using browser extensions and Slack integrations to surface knowledge.
Beyond storage, the platform includes workflows to keep content updated, such as assigning reviewers to verify information and tracking whether team members have read mandatory documents. It also supports a public-facing knowledge base for customer help centers.
Buyers should confirm user count requirements, as the Branded plan requires a minimum of 20 users. Additionally, teams should verify if the available SSO and data storage options meet their security and regional compliance requirements.
Key Features
Real-time Collaborative Editing
A web editor that allows multiple teammates to edit the same document at the same time.
AI Knowledge Suggestions
A Chrome extension that can suggest relevant internal knowledge automatically while users work in apps such as Zendesk, Intercom, and Gmail.
Slack Auto-Answering Bot
A bot designed to detect questions within Slack conversations and suggest answers sourced from the company knowledge base.
Unified Search
Search functionality that connects internal Kipwise pages with content from Google Drive, Dropbox, and OneDrive.
Content Review Workflows
Tools to assign reviewers to specific content or collections to help ensure documentation remains accurate.
Mandatory Read Tracking
The ability to mark content as required reading and track which teammates have viewed it.
Document Templates
Templates for SOPs, interview scorecards, and product requirements to help maintain consistency.
Use Cases
Employee Onboarding
Creating checklists and guidelines to help new hires learn their roles.
Internal SOP Documentation
Standardizing workflows and procedures to support operational consistency across the team.
Reducing Repetitive Queries
Using an internal FAQ process and Slack bot to provide answers to common questions.
Customer Support Enablement
Providing support agents with a knowledge base that surfaces relevant information while they answer tickets.
Remote Team Coordination
Centralizing information to help reduce communication lag for teams operating across different time zones.
Integrations
- Slack
- Google Drive
- OneDrive
- Dropbox
- Confluence
- Zendesk
- Intercom
- HubSpot
- Jira
- Salesforce
- Okta
- JumpCloud
- OneLogin
- Azure Active Directory
FAQ
Does Kipwise have a free trial?
- Yes, Kipwise offers a 14-day free trial.
Where is Kipwise data stored?
- Data is hosted on Amazon Web Services (AWS) with facilities located in the United States and Europe.
Can I use Kipwise for customer-facing help centers?
- Yes, you can group selected pages into a public knowledge base that can be set to a custom domain.
Is there a minimum user requirement for paid plans?
- The Branded plan requires a minimum of 20 users.
Source category: Productivity
Source subcategory: Knowledge Base
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