Kipwise: Team Wiki and Knowledge Management Software
Kipwise helps businesses centralize internal knowledge and SOPs. It is designed for remote or distributed teams to help reduce repeated questions and support employee onboarding.
At a glance
- Category
- Productivity
- Best for
- Small Businesses, Mid-Market Companies, Remote Teams, Customer Support Teams, HR and Operations Managers
- Pricing
- Paid plans start at $6.30 per user/month, with a Branded plan at $12.60 per user/month (minimum 20 users). AI add-ons cost $7/user/month and the Slack bot is $129/channel/month. A 14-day free trial is available.
- Key use cases
- Employee Onboarding, Internal SOP Documentation, Reducing Repetitive Queries, Customer Support Enablement, Remote Team Coordination
- Integrations
- Slack, Google Drive, OneDrive, Dropbox, Confluence
- Official website
- kipwise.com
Kipwise is a team wiki designed to centralize company documentation and internal processes. It allows teams to create a shared knowledge hub where information can be edited in real time and organized using templates for business documents such as OKRs and onboarding checklists.
The tool is built for various functional groups, including customer support, sales, marketing, and HR. It focuses on making information accessible within existing workflows, using browser extensions and Slack integrations to surface knowledge.
Beyond storage, the platform includes workflows to keep content updated, such as assigning reviewers to verify information and tracking whether team members have read mandatory documents. It also supports a public-facing knowledge base for customer help centers.
Buyers should confirm user count requirements, as the Branded plan requires a minimum of 20 users. Additionally, teams should verify if the available SSO and data storage options meet their security and regional compliance requirements.
Key Features
A web editor that allows multiple teammates to edit the same document at the same time.
A Chrome extension that can suggest relevant internal knowledge automatically while users work in apps such as Zendesk, Intercom, and Gmail.
A bot designed to detect questions within Slack conversations and suggest answers sourced from the company knowledge base.
Search functionality that connects internal Kipwise pages with content from Google Drive, Dropbox, and OneDrive.
Tools to assign reviewers to specific content or collections to help ensure documentation remains accurate.
The ability to mark content as required reading and track which teammates have viewed it.
Templates for SOPs, interview scorecards, and product requirements to help maintain consistency.
Use Cases
Creating checklists and guidelines to help new hires learn their roles.
Standardizing workflows and procedures to support operational consistency across the team.
Using an internal FAQ process and Slack bot to provide answers to common questions.
Providing support agents with a knowledge base that surfaces relevant information while they answer tickets.
Centralizing information to help reduce communication lag for teams operating across different time zones.
Best For
Integrations
Pricing
Paid plans start at $6.30 per user/month, with a Branded plan at $12.60 per user/month (minimum 20 users). AI add-ons cost $7/user/month and the Slack bot is $129/channel/month. A 14-day free trial is available.
FAQ
Yes, Kipwise offers a 14-day free trial.
Data is hosted on Amazon Web Services (AWS) with facilities located in the United States and Europe.
Yes, you can group selected pages into a public knowledge base that can be set to a custom domain.
The Branded plan requires a minimum of 20 users.
Source category: Productivity
Source subcategory: Knowledge Base
