AI TOOL PROFILE
IT Glue: IT Documentation Software
- Software Development
- Knowledge Management
- Managed Service Providers (MSPs)
- Internal IT Departments
- Education IT Departments
- Enterprise IT Teams
Pricing
Pricing starts at $29 per user for the Basic tier, with Select at $38 and Enterprise at $44, typically requiring a 5-user minimum and a 36-month term. A one-time onboarding fee also applies.
At a glance
- Best for
- Managed Service Providers (MSPs), Internal IT Departments, Education IT Departments, Enterprise IT Teams
- Key use cases
- Centralizing Technical Knowledge, Supporting Onboarding Workflows, Managing Credential Security, Standardizing Team Processes
- Integrations
- Microsoft 365, Microsoft Teams, Active Directory, ConnectWise Manage, Autotask PSA
- Official website
- Visit it glue official website
How AI is used
IT Glue is a SOC 2-compliant documentation platform designed for Managed Service Providers (MSPs) and IT departments. It provides a structured framework for organizing technical assets, passwords, and standard operating procedures to replace fragmented systems like spreadsheets and wikis.
The software is designed for technical teams managing complex environments that require a single source of truth. It supports mapping relationships between assets and offers automated capture of device data to reduce manual entry.
Buyers should note that the platform is available strictly as a software-as-a-service (SaaS) offering and requires a one-time onboarding fee. Available integrations vary by plan, which may affect how the tool fits into an existing technical stack.
Key Features
Structured Documentation
A framework for organizing IT information into standardized formats to help maintain consistency across the team.
Relationship Mapping
Supports linking related assets, such as connecting a specific user to their hardware devices.
Secure Password Vault
A centralized manager for credentials featuring an audit trail, version control, and a one-time password (OTP) generator.
Automated Documentation
Supports auto-documentation for devices, ports, connections, and Microsoft users and groups.
AI-Powered SOP Generation
Captures clicks and keystrokes during a workflow to help generate step-by-step standard operating procedures.
Password Rotation
Supports automated rotation of passwords for Active Directory, Microsoft Entra ID, and Microsoft 365.
Use Cases
Centralizing Technical Knowledge
Moving from spreadsheets and fragmented wikis into a searchable repository for IT documentation.
Supporting Onboarding Workflows
Using structured templates and relationship mapping to organize new client or internal environment data.
Managing Credential Security
Storing and rotating administrative passwords for Microsoft 365 and Active Directory.
Standardizing Team Processes
Generating and following SOPs and checklists to help ensure consistent execution of recurring technical tasks.
Integrations
- Microsoft 365
- Microsoft Teams
- Active Directory
- ConnectWise Manage
- Autotask PSA
- Kaseya BMS
- Ninja RMM
- Cisco Meraki
- Auvik
- Slack
- Servicenow
- Datto BCDR
FAQ
Who is IT Glue designed for?
- It is designed for Managed Service Providers (MSPs), internal IT departments, and education IT departments.
Does IT Glue offer a free version?
- Based on the provided evidence, there is no free plan; it is a paid subscription starting at $29 per user with a 5-user minimum.
Can IT Glue be installed on-premises?
- No, IT Glue is available strictly as a software-as-a-service (SaaS) platform.
What is the purpose of the Basic plan?
- The Basic plan provides documentation functionality for teams that have fewer integration requirements.
Source category: Software Development
Source subcategory: Knowledge Management
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