IT Glue: IT Documentation Software
IT Glue helps MSPs and internal IT departments centralize technical data and passwords. It is designed for teams that need to organize configuration details and SOPs.
At a glance
- Category
- Software Development
- Best for
- Managed Service Providers (MSPs), Internal IT Departments, Education IT Departments, Enterprise IT Teams
- Pricing
- Pricing starts at $29 per user for the Basic tier, with Select at $38 and Enterprise at $44, typically requiring a 5-user minimum and a 36-month term. A one-time onboarding fee also applies.
- Key use cases
- Centralizing Technical Knowledge, Supporting Onboarding Workflows, Managing Credential Security, Standardizing Team Processes
- Integrations
- Microsoft 365, Microsoft Teams, Active Directory, ConnectWise Manage, Autotask PSA
- Official website
- itglue.com
IT Glue is a SOC 2-compliant documentation platform designed for Managed Service Providers (MSPs) and IT departments. It provides a structured framework for organizing technical assets, passwords, and standard operating procedures to replace fragmented systems like spreadsheets and wikis.
The software is designed for technical teams managing complex environments that require a single source of truth. It supports mapping relationships between assets and offers automated capture of device data to reduce manual entry.
Buyers should note that the platform is available strictly as a software-as-a-service (SaaS) offering and requires a one-time onboarding fee. Available integrations vary by plan, which may affect how the tool fits into an existing technical stack.
Key Features
A framework for organizing IT information into standardized formats to help maintain consistency across the team.
Supports linking related assets, such as connecting a specific user to their hardware devices.
A centralized manager for credentials featuring an audit trail, version control, and a one-time password (OTP) generator.
Supports auto-documentation for devices, ports, connections, and Microsoft users and groups.
Captures clicks and keystrokes during a workflow to help generate step-by-step standard operating procedures.
Supports automated rotation of passwords for Active Directory, Microsoft Entra ID, and Microsoft 365.
Use Cases
Moving from spreadsheets and fragmented wikis into a searchable repository for IT documentation.
Using structured templates and relationship mapping to organize new client or internal environment data.
Storing and rotating administrative passwords for Microsoft 365 and Active Directory.
Generating and following SOPs and checklists to help ensure consistent execution of recurring technical tasks.
Best For
Integrations
Pricing
Pricing starts at $29 per user for the Basic tier, with Select at $38 and Enterprise at $44, typically requiring a 5-user minimum and a 36-month term. A one-time onboarding fee also applies.
FAQ
It is designed for Managed Service Providers (MSPs), internal IT departments, and education IT departments.
Based on the provided evidence, there is no free plan; it is a paid subscription starting at $29 per user with a 5-user minimum.
No, IT Glue is available strictly as a software-as-a-service (SaaS) platform.
The Basic plan provides documentation functionality for teams that have fewer integration requirements.
Source category: Software Development
Source subcategory: Knowledge Management
