FeatureShark: Customer Feedback and Product Management Software
FeatureShark is designed for product teams and software companies to manage user requests. It is intended for teams that need to centralize feedback and share public roadmaps with customers.
At a glance
- Category
- Productivity
- Best for
- Product Teams, Software Companies, Technology Companies, Early-stage Startups
- Pricing
- Pricing includes a free forever plan and paid tiers: Hobby ($9/month), Starter ($19/month), Pro ($49/month), and Business ($99/month). All paid plans include a 14-day free trial and a 30-day money-back guarantee.
- Key use cases
- Managing Feature Requests, Public Product Communication, Feedback Prioritization, Reducing Support Volume
- Integrations
- Slack, Jira, GitHub, Linear, Monday
- Official website
- featureshark.com
FeatureShark is a product management platform that centralizes customer feedback from multiple channels into a single workspace. It provides tools for gathering feature requests, allowing users to vote on ideas, and organizing those requests into visual roadmaps.
The software is designed for product teams, startups, and technology companies. It includes a support hub with a unified inbox and a self-service help center to manage user documentation and queries.
Buyers should note that while there is a free version, certain capabilities like custom domains, user segmentation, and built-in roadmap prioritization are available only in paid tiers. AI features for analysis and changelog generation vary by plan based on monthly credit limits.
Key Features
Public and private boards where users can submit feature requests, report bugs, and vote on ideas.
Customizable roadmaps that help teams showcase ongoing work and future plans to their community.
Analyzes feedback to identify trends and suggest prioritization scores based on predicted impact.
Consolidates customer communications from various channels into one place for ticket management.
A searchable knowledge base for hosting documentation and help articles.
A dedicated space to publish and share release notes and product updates.
Supports NPS, CSAT, and custom surveys to measure user satisfaction.
Use Cases
Collecting user ideas via an embedded widget and utilizing community voting to identify popular requests.
Sharing a public roadmap and changelog to keep users informed about upcoming and shipped features.
Using AI-supported scores and user segmentation to help determine which features to develop next.
Maintaining a searchable help center so users can find answers independently.
Best For
Integrations
Pricing
Pricing includes a free forever plan and paid tiers: Hobby ($9/month), Starter ($19/month), Pro ($49/month), and Business ($99/month). All paid plans include a 14-day free trial and a 30-day money-back guarantee.
FAQ
It is used by product teams to collect, organize, and prioritize customer feedback and share product roadmaps.
Yes, FeatureShark offers a free forever plan that includes unlimited end users and feedback items, though it is limited to 3 boards and 1 roadmap.
The AI analyzes historical project data, user feedback, and market trends to score and rank feature requests based on predicted impact.
Yes, all paid plans come with a 14-day free trial and a 30-day money-back guarantee.
Source category: Productivity
Source subcategory: Product Management
