AI TOOL PROFILE
Exalate: Bidirectional Data Integration Software
- Operations
- Data Integration
- Enterprises with strict data governance
- Managed Service Providers (MSPs)
- Product and Engineering teams
- IT operations managers
- Cross-company ecosystems
Pricing
Plans start at $100 per integration per month (or $85 billed annually). Other tiers include Scale ($325/mo) and Pro ($550/mo). Enterprise pricing requires a custom quote from the vendor.
At a glance
- Best for
- Enterprises with strict data governance, Managed Service Providers (MSPs), Product and Engineering teams, IT operations managers, Cross-company ecosystems
- Key use cases
- Customer Ticket Escalation, Data Consolidation, Cross-Company Collaboration, IT Service Management, Live Migration
- Integrations
- Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk
- Official website
- Visit exalate official website
How AI is used
Exalate is a data integration platform designed for two-way synchronization between work management and CRM tools. It uses a Groovy script-based configuration engine, which allows teams to define rules for how data is mapped and transferred between systems.
The platform is designed for enterprises, managed service providers (MSPs), and engineering teams. It supports cloud, on-premise, and hybrid deployments for businesses with specific data residency or security requirements.
Exalate helps sync tickets, issues, and cases across platforms so teams can work within their preferred tools. It includes an AI assistant called Aida to help users generate scripts and troubleshoot configurations.
Buyers should confirm their expected volume of "active items in sync," as this is a primary driver of the pricing tiers. Certain connectors, such as ServiceNow or Salesforce, are available on higher-tier plans.
Key Features
Real-time Bidirectional Sync
Supports the flow of changes in both directions between connected systems to help keep data aligned.
Script-based Groovy Configuration
Provides control over field mappings and synchronization rules via Groovy scripting.
Aida AI Assistant
An AI-assisted layer that helps users configure integrations, troubleshoot errors, and generate sync scripts from natural language.
Flexible Deployment Options
Supports cloud, on-premise, and hybrid environments.
Security Certifications
ISO 27001:2022 certified and GDPR compliant, with encryption for data at rest and in transit.
Sync Triggers
Supports the definition of rules to automate when and which items are synchronized.
Use Cases
Customer Ticket Escalation
Synchronizing support tickets between customer-facing tools and internal development tools.
Data Consolidation
Linking multiple instances of the same tool to maintain a view of work across teams.
Cross-Company Collaboration
Syncing data with external vendors or partners without sharing full system credentials.
IT Service Management
Supporting the flow of incidents and changes across an ITSM ecosystem.
Live Migration
Moving issue data to a new platform while keeping both systems live.
Integrations
- Jira
- ServiceNow
- Azure DevOps
- Salesforce
- Zendesk
- GitHub
- Freshdesk
- Freshservice
- Asana
- ConnectWise
- Service Desk Plus
- Ivanti
- TopDesk
- Xurrent
FAQ
How is Exalate pricing calculated?
- Pricing is based on a per-integration model and the number of 'active items in sync' (work entities currently being synchronized), rather than per-user fees.
Which tools can Exalate integrate?
- It supports platforms including Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk, GitHub, and other ITSM and CRM tools.
Is there a free trial available?
- Yes, Exalate offers a 30-day free trial that allows users to sync up to 500 items.
Does Exalate support on-premise installations?
- Yes, Exalate supports cloud, on-premise, and hybrid deployment setups.
Source category: Operations
Source subcategory: Data Integration
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