Exalate: Bidirectional Data Integration Software
Exalate helps enterprises and IT teams synchronize data across different software tools. It is designed for organizations that require control over data flow and security during cross-company collaborations.
At a glance
- Category
- Operations
- Best for
- Enterprises with strict data governance, Managed Service Providers (MSPs), Product and Engineering teams, IT operations managers, Cross-company ecosystems
- Pricing
- Plans start at $100 per integration per month (or $85 billed annually). Other tiers include Scale ($325/mo) and Pro ($550/mo). Enterprise pricing requires a custom quote from the vendor.
- Key use cases
- Customer Ticket Escalation, Data Consolidation, Cross-Company Collaboration, IT Service Management, Live Migration
- Integrations
- Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk
- Official website
- exalate.com
Exalate is a data integration platform designed for two-way synchronization between work management and CRM tools. It uses a Groovy script-based configuration engine, which allows teams to define rules for how data is mapped and transferred between systems.
The platform is designed for enterprises, managed service providers (MSPs), and engineering teams. It supports cloud, on-premise, and hybrid deployments for businesses with specific data residency or security requirements.
Exalate helps sync tickets, issues, and cases across platforms so teams can work within their preferred tools. It includes an AI assistant called Aida to help users generate scripts and troubleshoot configurations.
Buyers should confirm their expected volume of "active items in sync," as this is a primary driver of the pricing tiers. Certain connectors, such as ServiceNow or Salesforce, are available on higher-tier plans.
Key Features
Supports the flow of changes in both directions between connected systems to help keep data aligned.
Provides control over field mappings and synchronization rules via Groovy scripting.
An AI-assisted layer that helps users configure integrations, troubleshoot errors, and generate sync scripts from natural language.
Supports cloud, on-premise, and hybrid environments.
ISO 27001:2022 certified and GDPR compliant, with encryption for data at rest and in transit.
Supports the definition of rules to automate when and which items are synchronized.
Use Cases
Synchronizing support tickets between customer-facing tools and internal development tools.
Linking multiple instances of the same tool to maintain a view of work across teams.
Syncing data with external vendors or partners without sharing full system credentials.
Supporting the flow of incidents and changes across an ITSM ecosystem.
Moving issue data to a new platform while keeping both systems live.
Best For
Integrations
Pricing
Plans start at $100 per integration per month (or $85 billed annually). Other tiers include Scale ($325/mo) and Pro ($550/mo). Enterprise pricing requires a custom quote from the vendor.
FAQ
Pricing is based on a per-integration model and the number of 'active items in sync' (work entities currently being synchronized), rather than per-user fees.
It supports platforms including Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk, GitHub, and other ITSM and CRM tools.
Yes, Exalate offers a 30-day free trial that allows users to sync up to 500 items.
Yes, Exalate supports cloud, on-premise, and hybrid deployment setups.
Source category: Operations
Source subcategory: Data Integration
