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eesel AI: AI Agent Platform for Business Operations

eesel helps support and operations teams automate ticket routing and response drafting. It is designed for businesses that want to connect AI agents with existing knowledge bases and helpdesk software.

At a glance

Best for
Support teams, E-commerce operators, Content marketing teams, Mid-market companies, Enterprise companies
Pricing
Pricing starts at $299/month for the Team plan and $799/month for the Business plan. A separate AI Blog Writer plan is available starting at $99/month for early adopters. A free trial is available.
Key use cases
Support Ticket Automation, Internal Knowledge Management, E-commerce Customer Service, Content Generation
Integrations
Zendesk, Freshdesk, Intercom, HubSpot, Gorgias
Visit eeseleesel software interface screenshot

eesel is an AI agent platform providing teammates that integrate into a company's existing tools, such as Slack or Zendesk. The agents are trained on business documentation, websites, and past helpdesk tickets to provide context-aware responses.

The software is designed for support agents, content writers, and e-commerce teams managing inquiries or content generation. The platform supports different roles, including helpdesk agents for triage and e-commerce agents for product questions.

Buyers should note that features such as API access and custom AI models are available on enterprise plans. Buyers should also confirm ticket volume limits on the Team and Business tiers to ensure they align with their monthly traffic.

Key Features

  • Autonomous AI Agents

    AI teammates that can be trained on websites, documentation, and past tickets to work within existing apps.

  • Helpdesk Support

    Supports ticket routing, response drafting, and automated escalation within helpdesk workflows.

  • E-commerce Support

    Designed to answer product questions and handle order inquiries using synced store data.

  • AI Blog Writer

    Researches and drafts SEO-optimized blog posts based on a specified voice.

  • Knowledge Base Training

    Supports training from Google Drive, Notion, Confluence, PDFs, and public URLs.

  • Security Compliance

    Maintains GDPR and CCPA compliance and specifies that customer data is not used to train global AI models.

Use Cases

  • Support Ticket Automation

    Using AI agents to triage incoming tickets and draft responses based on historical helpdesk data.

  • Internal Knowledge Management

    Deploying a bot in Slack or Microsoft Teams to help employees find answers across company documentation.

  • E-commerce Customer Service

    Automating responses to product availability and order status inquiries via Shopify or WooCommerce integrations.

  • Content Generation

    Using the AI Blog Writer to produce SEO-optimized articles.

Best For

  • Support teams
  • E-commerce operators
  • Content marketing teams
  • Mid-market companies
  • Enterprise companies

Integrations

  • Zendesk
  • Freshdesk
  • Intercom
  • HubSpot
  • Gorgias
  • Help Scout
  • Slack
  • Microsoft Teams
  • Google Drive
  • Google Docs
  • Notion
  • Confluence
  • SharePoint
  • Shopify
  • WooCommerce
  • Magento
  • BigCommerce

Pricing

Pricing starts at $299/month for the Team plan and $799/month for the Business plan. A separate AI Blog Writer plan is available starting at $99/month for early adopters. A free trial is available.

FAQ

Is there a free trial for eesel AI?

Yes, eesel offers a free trial with full access that does not require a credit card.

How does eesel handle data privacy and training?

The platform is GDPR and CCPA compliant, and states that customer data is never used to train its AI models.

Which plans are available for different business sizes?

There is a Team plan, a Business plan, and a Custom plan for enterprise needs involving API access and custom models.

Source category: Productivity

Source subcategory: AI Agent Platform

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Software Type

How AI is used

eesel is an AI agent platform providing autonomous teammates for support, content, and e-commerce operations. It integrates with tools like Zendesk and Slack to handle ticket triage and order inquiries, with ticket volume limits applying to Team and Business plans.

Pros & Cons

Pros

  • Integrates with common business tools like Slack, Zendesk, and Shopify
  • Supports training on multiple data sources including PDFs and live websites
  • Offers a free trial without requiring a credit card
  • Provides data isolation to prevent customer data from training AI models

Cons

  • The Team plan has a limit of 1,000 tickets per month
  • Custom AI models and API access require the Custom enterprise plan