ClickHelp: Online Documentation Tool
ClickHelp is designed for software companies and technical writers to manage documentation workflows. It supports the delivery of multi-version manuals and API documentation with hosting options in the USA, Europe, and Australia.
At a glance
- Category
- Productivity
- Best for
- Technical writers, Software companies, QA engineers, Software developers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though a free trial is available.
- Key use cases
- Software User Guides, API Documentation, Internal Knowledge Bases, Case Deflection, Online Tutorials
- Integrations
- Swagger/OpenAPI import, Markdown import, MS Word import, OpenOffice import, HTML import
- Official website
- clickhelp.com
ClickHelp is a cloud-based platform for the creation and hosting of technical documentation. It provides a centralized portal where teams can manage user guides, internal company policies, and developer documentation.
The platform is designed for technical writers, developers, and QA engineers. It supports collaborative workflows, allowing stakeholders to review and edit content in one place. It also includes tools for localization and multi-language support.
Buyers can use the platform to create multiple outputs from a single project using single-sourcing features such as variables and conditional blocks, which may help maintain consistency across different product versions.
Before choosing this tool, buyers should confirm how the AI-powered writing assistants and chatbot align with their specific authoring and support workflows.
Key Features
Supports the use of snippets, variables, and conditional blocks to reuse content across multiple versions of a document.
A visual editor for creating content with support for images, videos, and tables.
Includes an AI writing assistant, a docs checker, and a chatbot to support documentation processes.
Supports multi-language documentation and localization within the portal.
Supports importing content from MS Word, OpenOffice, HTML, and CHM formats.
Tracks content metrics and reader behavior to identify information gaps.
Provides role-based permissions, password protection, and Single Sign-On (SSO) for documentation security.
Use Cases
Creating and hosting software manuals and user guides.
Publishing developer documentation with Swagger/OpenAPI import and syntax highlighting.
Building a searchable repository for company policies, procedures, and employee onboarding.
Providing self-service documentation to help reduce support ticket volume.
Developing step-by-step tutorials for technical tasks.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website, though a free trial is available.
FAQ
ClickHelp supports content migration from MS Word (DOC, DOCX), OpenOffice (ODT), HTML, Web Help, and CHM formats.
It is designed for technical writers, software developers, QA engineers, and support specialists.
Yes, the ClickHelp AI Suite includes a chatbot, a writing assistant, and a docs checker to support documentation workflows.
The platform is SOC 2 Type II certified and GDPR & CCPA compliant, using AES-256 encryption at rest and TLS 1.2+ in transit.
Source category: Productivity
Source subcategory: Knowledge Base
