ChatMitra: WhatsApp Business API Platform
ChatMitra helps sales and support teams manage customer communication through the official Meta WhatsApp API. It is designed for businesses seeking a usage-based pricing model without monthly subscription fees.
At a glance
- Category
- Marketing
- Best for
- Small businesses in India, Mid-market e-commerce companies, Customer support teams, Direct sales organizations
- Pricing
- ChatMitra uses a usage-based model charging ₹0.20 per conversation with no monthly fees or setup charges.
- Key use cases
- Automated Customer Support, Marketing Broadcasts, E-commerce Order Management, Lead Qualification
- Integrations
- Shopify, WooCommerce, Razorpay, Google Sheets
- Official website
- chatmitra.com
ChatMitra is a communication platform built on the official Meta WhatsApp Business API, designed for businesses in India. It allows teams to manage higher messaging volumes and multi-agent collaboration within a shared inbox.
The software is intended for sales, support, and e-commerce teams that want to automate lead qualification and customer responses using AI chatbots. It also supports outreach through bulk contact imports and scheduled broadcasts.
Buyers should note that the platform offers SOC 2 and GDPR compliance. The primary pricing structure is based on a per-conversation fee. Users should confirm that the available integrations for their specific CRM or e-commerce stack meet their operational requirements.
Key Features
Automated bots designed to respond to customer questions and qualify leads.
A shared inbox that allows multiple team members to manage conversations from different devices with smart routing.
Supports importing up to 100,000 contacts via CSV file for messaging campaigns.
Allows users to schedule personalized WhatsApp broadcasts up to one month in advance.
A dashboard to monitor delivery success, read rates, and click-through rates in real time.
Supports product management and selling directly within the chat interface.
Use Cases
Using AI chatbots to answer frequently asked questions and route queries to team members.
Sending personalized promotional messages and notifications to imported contact lists.
Automating order confirmations, payment links, and shipping updates.
Using chatbots to interact with prospects from Click-to-WhatsApp ads to qualify them before human intervention.
Best For
Integrations
Pricing
ChatMitra uses a usage-based model charging ₹0.20 per conversation with no monthly fees or setup charges.
FAQ
ChatMitra charges ₹0.20 per conversation and does not have monthly fees or setup charges.
Yes, it is an Official Meta Business Partner, which supports account security and compliance with Meta's standards.
The platform includes a drag-and-drop chatbot builder and provides technical support for onboarding.
Yes, the platform supports multi-agent access, allowing team members to collaborate in one shared inbox using role-based permissions.
Source category: Marketing
Source subcategory: AI Chatbot
