AI TOOL PROFILE
ChatMitra: WhatsApp Business API Platform
- Marketing
- AI Chatbot
- Small businesses in India
- Mid-market e-commerce companies
- Customer support teams
- Direct sales organizations
Pricing
ChatMitra uses a usage-based model charging ₹0.20 per conversation with no monthly fees or setup charges.
At a glance
- Best for
- Small businesses in India, Mid-market e-commerce companies, Customer support teams, Direct sales organizations
- Key use cases
- Automated Customer Support, Marketing Broadcasts, E-commerce Order Management, Lead Qualification
- Integrations
- Shopify, WooCommerce, Razorpay, Google Sheets
- Official website
- Visit ChatMitra official website
How AI is used
ChatMitra is a communication platform built on the official Meta WhatsApp Business API, designed for businesses in India. It allows teams to manage higher messaging volumes and multi-agent collaboration within a shared inbox.
The software is intended for sales, support, and e-commerce teams that want to automate lead qualification and customer responses using AI chatbots. It also supports outreach through bulk contact imports and scheduled broadcasts.
Buyers should note that the platform offers SOC 2 and GDPR compliance. The primary pricing structure is based on a per-conversation fee. Users should confirm that the available integrations for their specific CRM or e-commerce stack meet their operational requirements.
Key Features
AI-Powered Chatbots
Automated bots designed to respond to customer questions and qualify leads.
Multi-Agent Live Chat
A shared inbox that allows multiple team members to manage conversations from different devices with smart routing.
Bulk Contact Import
Supports importing up to 100,000 contacts via CSV file for messaging campaigns.
Broadcast Scheduling
Allows users to schedule personalized WhatsApp broadcasts up to one month in advance.
Broadcast Analytics
A dashboard to monitor delivery success, read rates, and click-through rates in real time.
WhatsApp Catalog
Supports product management and selling directly within the chat interface.
Use Cases
Automated Customer Support
Using AI chatbots to answer frequently asked questions and route queries to team members.
Marketing Broadcasts
Sending personalized promotional messages and notifications to imported contact lists.
E-commerce Order Management
Automating order confirmations, payment links, and shipping updates.
Lead Qualification
Using chatbots to interact with prospects from Click-to-WhatsApp ads to qualify them before human intervention.
Integrations
- Shopify
- WooCommerce
- Razorpay
- Google Sheets
FAQ
How much does ChatMitra cost?
- ChatMitra charges ₹0.20 per conversation and does not have monthly fees or setup charges.
Is ChatMitra an official WhatsApp provider?
- Yes, it is an Official Meta Business Partner, which supports account security and compliance with Meta's standards.
Do I need technical skills to set up the chatbot?
- The platform includes a drag-and-drop chatbot builder and provides technical support for onboarding.
Can multiple employees use the same account?
- Yes, the platform supports multi-agent access, allowing team members to collaborate in one shared inbox using role-based permissions.
Source category: Marketing
Source subcategory: AI Chatbot
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