71lbs: Shipping Cost Optimization
71lbs helps businesses recover shipping costs from late deliveries. It is designed for companies that lack the resources to manually track carrier guarantees or negotiate carrier discounts.
At a glance
- Category
- Operations
- Best for
- Ecommerce Stores, Retail Stores, Small Businesses, High-volume shippers using FedEx and UPS
- Pricing
- 71lbs uses a contingency-based pricing model with no upfront or monthly fees; the company invoices users only when savings are realized.
- Key use cases
- Recovering Late Delivery Refunds, Improving Carrier Agreements, Managing Lost or Damaged Shipments
- Official website
- 71lbs.com
71lbs is a shipping cost optimization service designed to identify and recover refunds from FedEx and UPS when shipments are delivered late. The service monitors shipments and files claims for deliveries that are late, including those delayed by as little as 60 seconds.
It is built for small to medium-sized businesses, including ecommerce and retail stores, that ship via major carriers. In addition to refund recovery, the tool provides shipping analytics and supports the negotiation of carrier rate agreements to help users access discounts typically reserved for larger companies.
The service also manages lost and damaged claims, handling the follow-up process with carriers to seek reimbursement. The system operates on a contingency basis, meaning the company is paid based on the savings successfully recovered.
Buyers should confirm how the invoicing for service fees aligns with their accounting workflow, as refunds are credited directly to the carrier account while 71lbs invoices for its fee separately.
Key Features
Monitors FedEx and UPS shipments and files claims for late delivery refunds.
Provides data and negotiation support to help businesses seek better carrier rate agreements.
Provides small businesses access to group shipping discounts usually reserved for larger companies.
Reviews, submits, and follows up on claims for lost or damaged shipments with carriers.
Offers a dashboard with data and benchmarked discounts to help monitor shipping spend.
Includes an AI assistant called "Ask 71lbs's AI" for user support.
Use Cases
Identifying and claiming shipping cost refunds for overnight, 2-day, or international shipments that miss carrier deadlines.
Using benchmarked data on discounts and surcharges to support negotiations for rates with FedEx and UPS.
Outsourcing the submission and follow-up process for lost or damaged package claims to ensure carrier policies are followed.
Best For
Pricing
71lbs uses a contingency-based pricing model with no upfront or monthly fees; the company invoices users only when savings are realized.
FAQ
71lbs uses a contingency-based model. They do not charge sign-up or monthly fees, but they invoice the customer for a percentage of the refunds successfully recovered.
Refunds are credited directly to the business's FedEx or UPS account. FedEx may issue a check or credit card refund, while UPS typically issues a credit to the next invoice.
It is designed for small to medium businesses, ecommerce stores, and retail stores that ship via FedEx and UPS and want to recover costs from late deliveries.
Source category: Operations
Source subcategory: Shipping Cost Optimization
