AI TOOL PROFILE
71lbs: Shipping Cost Optimization
- Operations
- Shipping Cost Optimization
- Ecommerce Stores
- Retail Stores
- Small Businesses
- High-volume shippers using FedEx and UPS
Pricing
71lbs uses a contingency-based pricing model with no upfront or monthly fees; the company invoices users only when savings are realized.
At a glance
- Best for
- Ecommerce Stores, Retail Stores, Small Businesses, High-volume shippers using FedEx and UPS
- Key use cases
- Recovering Late Delivery Refunds, Improving Carrier Agreements, Managing Lost or Damaged Shipments
- Official website
- Visit 71lbs official website
How AI is used
71lbs is a shipping cost optimization service designed to identify and recover refunds from FedEx and UPS when shipments are delivered late. The service monitors shipments and files claims for deliveries that are late, including those delayed by as little as 60 seconds.
It is built for small to medium-sized businesses, including ecommerce and retail stores, that ship via major carriers. In addition to refund recovery, the tool provides shipping analytics and supports the negotiation of carrier rate agreements to help users access discounts typically reserved for larger companies.
The service also manages lost and damaged claims, handling the follow-up process with carriers to seek reimbursement. The system operates on a contingency basis, meaning the company is paid based on the savings successfully recovered.
Buyers should confirm how the invoicing for service fees aligns with their accounting workflow, as refunds are credited directly to the carrier account while 71lbs invoices for its fee separately.
Key Features
Automated Refund Recovery
Monitors FedEx and UPS shipments and files claims for late delivery refunds.
Carrier Rate Negotiation
Provides data and negotiation support to help businesses seek better carrier rate agreements.
Enterprise-Level Discounts
Provides small businesses access to group shipping discounts usually reserved for larger companies.
Lost and Damaged Claims Handling
Reviews, submits, and follows up on claims for lost or damaged shipments with carriers.
Shipping Analytics
Offers a dashboard with data and benchmarked discounts to help monitor shipping spend.
AI Assistant
Includes an AI assistant called "Ask 71lbs's AI" for user support.
Use Cases
Recovering Late Delivery Refunds
Identifying and claiming shipping cost refunds for overnight, 2-day, or international shipments that miss carrier deadlines.
Improving Carrier Agreements
Using benchmarked data on discounts and surcharges to support negotiations for rates with FedEx and UPS.
Managing Lost or Damaged Shipments
Outsourcing the submission and follow-up process for lost or damaged package claims to ensure carrier policies are followed.
FAQ
How does 71lbs make money if there are no monthly fees?
- 71lbs uses a contingency-based model. They do not charge sign-up or monthly fees, but they invoice the customer for a percentage of the refunds successfully recovered.
How are the refunds delivered to the business?
- Refunds are credited directly to the business's FedEx or UPS account. FedEx may issue a check or credit card refund, while UPS typically issues a credit to the next invoice.
Who is this service best suited for?
- It is designed for small to medium businesses, ecommerce stores, and retail stores that ship via FedEx and UPS and want to recover costs from late deliveries.
Source category: Operations
Source subcategory: Shipping Cost Optimization
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