ShipEak: E-commerce Shipping and Logistics Software
ShipEak helps e-commerce businesses and D2C brands manage post-purchase logistics. It is designed for teams that coordinate multiple global carriers and seek to automate return requests.
At a glance
- Category
- Ecommerce
- Best for
- D2C brands, E-commerce store owners, 3PL and fulfillment partners, Retail SMBs
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Reducing Delivery Inquiries, Automating the Returns Process, Optimizing Carrier Selection, Managing Failed Deliveries
- Integrations
- Shopify, WooCommerce, Magento, BigCommerce, OpenCart
- Official website
- shipeak.com
ShipEak is a SaaS platform designed to handle e-commerce logistics, specifically focusing on the post-purchase phase. It connects with a wide range of global carriers to provide tracking and delivery updates within a single dashboard.
The software is designed for online sellers, D2C brands, and 3PL partners managing shipping across different regions. It supports digital workflows for tasks like label creation and provides branded tracking pages to help reduce delivery-related inquiries.
Buyers should confirm if they require specific features such as AI-predicted delivery dates or automated Non-Delivery Report (NDR) management to help reduce return-to-origin rates. The platform supports various e-commerce storefronts and warehouse management systems via API integrations.
Key Features
Provides tracking across 550+ global carriers with automated notifications via WhatsApp, SMS, and email.
A self-service portal where customers can initiate returns and generate labels based on business policies.
Uses machine learning to suggest carriers for shipments based on performance and cost data.
Allows businesses to replace generic carrier tracking pages with customizable pages featuring their own logos and colors.
Uses AI to predict delivery dates by analyzing carrier performance, weather, and regional factors.
Supports the handling of failed deliveries and manages cash-on-delivery reconciliation.
Use Cases
Using branded tracking pages and multi-channel alerts to keep customers informed and reduce 'Where is my order?' tickets.
Implementing a self-service portal to allow customers to handle their own return requests and label generation.
Using AI-driven recommendations to choose carriers based on delivery success rates and cost.
Using NDR management to communicate with customers about failed delivery attempts and coordinate re-attempts.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
ShipEak is a SaaS platform that manages post-purchase logistics, including tracking across 500+ carriers, automated returns, and AI-driven delivery date predictions.
Yes, it integrates with platforms such as Shopify, WooCommerce, Magento, and BigCommerce, as well as various WMS and ERP systems.
The system uses machine learning to analyze past performance data, costs, and delivery success rates to recommend a carrier for each shipment.
Source category: Ecommerce
Source subcategory: Shipping Management
