Rootly Review: Incident Management Software
Rootly helps SRE and Platform Engineering teams manage and resolve system incidents. It is designed for organizations that want to coordinate incident response workflows within Slack or Microsoft Teams.
At a glance
- Category
- Software Development
- Best for
- SRE teams, Platform Engineering teams, Software companies, Mid-market engineering organizations, Enterprise companies
- Pricing
- The Essentials plan starts at $20 per user/month. Enterprise plans require contacting the vendor. Discounts are available for eligible startups.
- Key use cases
- Automated Root Cause Analysis, On-Call Scheduling and Paging, Chat-Based Incident Coordination, Post-Mortem Documentation
- Integrations
- Slack, Microsoft Teams, Jira, Datadog, GitHub
- Official website
- rootly.com/
Rootly is an incident management platform designed for engineering teams to detect and resolve system failures. It uses AI SRE agents that analyze alerts and code changes to suggest probable root causes and remediation steps.
The tool supports various company sizes, from early-stage startups to Fortune 500 enterprises. It covers the incident lifecycle, including on-call paging, live response coordination, post-incident retrospectives, and external status page updates.
Buyers can manage the platform within existing chat tools like Slack and Microsoft Teams, which may reduce the need to switch between multiple dashboards during an outage. The platform also includes an MCP server for resolution within an IDE.
Before choosing Rootly, buyers should confirm if their team's workflows align with AI-assisted diagnostics and if the platform's data retention and access control options meet their security requirements.
Key Features
Supports automated root cause analysis and generates suggested fixes based on telemetry and code changes.
Supports scheduling, paging, coverage requests, and escalation policies.
Supports automated workflows, including scribing and summaries, within Slack and Microsoft Teams.
Supports the creation of structured retrospective documents and syncing of action items with ticketing tools.
Helps teams publish incident updates to external customers to maintain transparency.
Connects to IDEs to support incident resolution within the coding environment.
Use Cases
Using AI agents to identify probable causes of an outage with supporting evidence and suggested fixes.
Managing responder rotations, holiday calendars, and automated alert routing.
Declaring and managing incidents through Slack or Microsoft Teams to keep responders aligned in real time.
Generating incident timelines and tracking follow-up tasks to help prevent recurring issues.
Best For
Integrations
Pricing
The Essentials plan starts at $20 per user/month. Enterprise plans require contacting the vendor. Discounts are available for eligible startups.
FAQ
The Essentials plan starts at $20 per user per month.
Yes, a standard two-week trial is typically available.
Yes, startups with fewer than 100 employees, under $50M raised, and under 5 years in business may be eligible for discounts up to 50%.
Rootly supports incident response and coordination within both Slack and Microsoft Teams.
Source category: Software Development
Source subcategory: AI Agent Platform
