AI TOOL PROFILE
Olo Restaurant Digital Ordering Platform
- Ecommerce
- Ecommerce Platform
- Quick-service restaurant (QSR) chains
- Fast-casual restaurant brands
- Casual dining groups
- Convenience store chains with food service
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Quick-service restaurant (QSR) chains, Fast-casual restaurant brands, Casual dining groups, Convenience store chains with food service
- Key use cases
- Digital Order Management, Catering Management, Payment Processing, Guest Retention, POS Integration
- Integrations
- NCR Aloha, PAR Brink, Dinerware, Micros Simphony, Micros 3700
- Official website
- Visit olo official website
How AI is used
Olo is a technology platform designed for the restaurant and hospitality industry. It provides a centralized system for handling digital orders, managing payments, and organizing guest data to support off-premise sales.
The software is designed for restaurant brands, including quick-service (QSR), fast-casual, and casual dining chains. It supports various operations, from online ordering to catering management and loyalty programs.
Beyond ordering, Olo supports operational tasks like managing local listings, coordinating delivery dispatch, and processing payments with fraud protection. The platform is designed to work with several point-of-sale (POS) systems to help reduce fragmented software solutions.
Buyers should confirm if their specific POS system is supported and evaluate whether the modular feature set aligns with their digital needs.
Key Features
Online Ordering
Supports guest ordering via websites, mobile apps, and kiosks.
Olo Pay
A payment processing system designed for restaurants with fraud prevention.
Catering+
Tools to manage catering orders, including support for tax-exempt status and house accounts.
Guest Data Platform (GDP)
A customer data platform that collects and unifies guest profiles from various restaurant systems.
Direct and Marketplace Delivery
Manages delivery workflows and third-party marketplace integrations.
Olo Loyalty
A rewards system that supports phone-first registration.
Use Cases
Digital Order Management
Transitioning from manual or fragmented ordering to a unified digital storefront.
Catering Management
Using integrated tools to handle high-value orders and tax-exempt organizational accounts.
Payment Processing
Implementing restaurant-specific payment processing to help manage chargeback costs and fraud.
Guest Retention
Using guest data and loyalty programs to support personalized marketing campaigns.
POS Integration
Connecting restaurant locations to a central ordering hub via the Omnivore API.
Integrations
- NCR Aloha
- PAR Brink
- Dinerware
- Micros Simphony
- Micros 3700
- POSitouch
- Squirrel Systems
- XPIENT
- Maitre'D
- NCR Cloud Connect
- Simphony FE
- SimphonyCloud Connect
FAQ
What does Olo do for restaurants?
- Olo provides a platform for digital ordering, payment processing, delivery management, and guest loyalty to help restaurant brands manage their off-premise business.
Which POS systems does Olo support?
- Olo supports 12 POS systems through its Omnivore API, including NCR Aloha, PAR Brink, and Micros Simphony.
Can Olo help with restaurant catering?
- Yes, its Catering+ tool is designed to manage large orders, tax-exempt accounts, and house accounts to support catering growth.
Source category: Ecommerce
Source subcategory: Ecommerce Platform
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