Olo Restaurant Digital Ordering Platform
Olo helps restaurant brands manage digital orders and guest data across multiple locations. It is designed for chains that need to unify ordering from websites, apps, and third-party marketplaces.
At a glance
- Category
- Ecommerce
- Best for
- Quick-service restaurant (QSR) chains, Fast-casual restaurant brands, Casual dining groups, Convenience store chains with food service
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Digital Order Management, Catering Management, Payment Processing, Guest Retention, POS Integration
- Integrations
- NCR Aloha, PAR Brink, Dinerware, Micros Simphony, Micros 3700
- Official website
- olo.com
Olo is a technology platform designed for the restaurant and hospitality industry. It provides a centralized system for handling digital orders, managing payments, and organizing guest data to support off-premise sales.
The software is designed for restaurant brands, including quick-service (QSR), fast-casual, and casual dining chains. It supports various operations, from online ordering to catering management and loyalty programs.
Beyond ordering, Olo supports operational tasks like managing local listings, coordinating delivery dispatch, and processing payments with fraud protection. The platform is designed to work with several point-of-sale (POS) systems to help reduce fragmented software solutions.
Buyers should confirm if their specific POS system is supported and evaluate whether the modular feature set aligns with their digital needs.
Key Features
Supports guest ordering via websites, mobile apps, and kiosks.
A payment processing system designed for restaurants with fraud prevention.
Tools to manage catering orders, including support for tax-exempt status and house accounts.
A customer data platform that collects and unifies guest profiles from various restaurant systems.
Manages delivery workflows and third-party marketplace integrations.
A rewards system that supports phone-first registration.
Use Cases
Transitioning from manual or fragmented ordering to a unified digital storefront.
Using integrated tools to handle high-value orders and tax-exempt organizational accounts.
Implementing restaurant-specific payment processing to help manage chargeback costs and fraud.
Using guest data and loyalty programs to support personalized marketing campaigns.
Connecting restaurant locations to a central ordering hub via the Omnivore API.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Olo provides a platform for digital ordering, payment processing, delivery management, and guest loyalty to help restaurant brands manage their off-premise business.
Olo supports 12 POS systems through its Omnivore API, including NCR Aloha, PAR Brink, and Micros Simphony.
Yes, its Catering+ tool is designed to manage large orders, tax-exempt accounts, and house accounts to support catering growth.
Source category: Ecommerce
Source subcategory: Ecommerce Platform
