CustomCommerce: 3D and AI Ecommerce Platform
CustomCommerce helps ecommerce and product teams deploy interactive 3D experiences and AI automation. It is designed for businesses that sell complex products and need to connect their storefront with CRM and ERP systems.
At a glance
- Category
- Ecommerce
- Best for
- Online Retailers, Ecommerce Stores, DTC Brands, B2B Manufacturers
- Pricing
- Pricing follows engagement models: pilot programs (3-5 weeks), production rollout (6-12 weeks), and quarterly retainers. Costs vary by catalog complexity and integration depth.
- Key use cases
- Interactive Product Storytelling, Automated Customer Support, Guided Selling Workflows, Unified Sales Management
- Integrations
- Shopify, Salesforce, HubSpot, Stripe, AWS
- Official website
- customcommerce.co
CustomCommerce is a commerce platform that combines 3D visualization and AI agents to support online retailers. The software is designed for ecommerce leads, product managers, and technical teams in the DTC, B2B, and manufacturing sectors.
The platform supports the creation of interactive product configurators and AI chatbots for discovery, sales, and customer service tasks. It also provides specialized services for Shopify migrations and the development of custom sales modules to unify pricing and approval workflows.
Buyers should note that the platform operates on an engagement model. The scope of work and cost typically vary based on the complexity of the product catalog, the depth of required integrations, and content readiness.
Key Features
Interactive WebGL viewers that allow shoppers to customize product variants, colors, and materials.
Automated assistants grounded in company data to support discovery, sales, and customer service interactions.
A workspace for sales teams that connects product, pricing, and approval workflows with a CRM or ERP.
Support for moving catalogs, customers, and SEO-safe redirects into Shopify.
Use Cases
Using 3D configurators for hero SKUs to help buyers visualize complex or customizable products.
Deploying AI agents to help handle common queries such as order status (WISMO) and fit/finish questions.
Implementing AI chatbots that ask intent questions to recommend specific product bundles based on stock and rules.
Connecting storefront data with internal CRM/ERP tools for a coordinated quoting and approval process.
Best For
Integrations
Pricing
Pricing follows engagement models: pilot programs (3-5 weeks), production rollout (6-12 weeks), and quarterly retainers. Costs vary by catalog complexity and integration depth.
FAQ
They use an engagement model with pricing based on outcomes and risk. This often includes pilot builds for 1-2 products to validate value before expanding to full rollouts and optional retainers.
A clickable prototype is typically ready in 2-3 weeks, while a first production deployment usually ships in 6-10 weeks, depending on integrations and content readiness.
The platform is designed to maintain responsiveness; 3D viewers are built to load after core page content to support mobile performance and SEO.
Source category: Ecommerce
Source subcategory: Ecommerce Platform
