CloudWaitress Review: Online Ordering System for Restaurants
CloudWaitress helps restaurant owners manage customer orders without paying per-sale commissions. It is designed for businesses looking to use a direct-to-customer model.
At a glance
- Category
- Ecommerce
- Best for
- Small to medium-sized restaurants, Independent food and beverage businesses, Hospitality businesses wanting to avoid commissions, Restaurant owners needing a combined ordering and reservation system
- Pricing
- CloudWaitress offers a free plan limited to 100 orders/bookings per month. Paid tiers include a Standard plan (promotional price $39/month, normally $79/month) and an Enterprise plan starting at $299/month.
- Key use cases
- Direct Online Ordering, Contactless Dine-In, White-Label Delivery, Reservation Management
- Integrations
- Stripe, PayPal, Uber Direct, CardConnect, POLi Pay
- Official website
- cloudwaitress.com
CloudWaitress is a browser-based ordering system designed for the food and beverage industry. It provides tools to create a branded online storefront where customers can place orders for delivery, pickup, or dine-in via QR codes, as well as book table reservations.
The platform is designed for restaurant owners of all sizes, from small independent eateries to larger organizations. It includes a built-in POS, a website builder, and supports various payment gateways so that businesses can receive payments directly.
Beyond basic ordering, it offers a white-label program for resellers and integrates with delivery networks like Uber Direct to help manage logistics without marketplace fees. It also incorporates AI personalization for the customer experience.
Buyers should confirm that while the software is web-accessible, a Windows PC or tablet is recommended for those using automated receipt printing functionality.
Key Features
Allows restaurants to take orders directly through their own website without paying per-order commissions.
Supports dine-in ordering where customers can order from their tables using mobile devices.
Includes tools to generate a custom online ordering website and business landing pages with SSL certificates.
Provides a point-of-sale system to manage orders, which can also integrate with other POS systems.
Allows customers to book tables online through the restaurant's ordering page.
Supports printing of order receipts to thermal printers connected to Windows, Android, or Linux devices.
Use Cases
Setting up a branded website to handle pickup and delivery orders to avoid third-party commission fees.
Implementing QR code menus at tables to let customers order and pay from their own phones.
Using the Uber Direct integration to access a driver network for deliveries while maintaining the restaurant's own branding.
Allowing customers to schedule and book tables through the digital storefront.
Best For
Integrations
Pricing
CloudWaitress offers a free plan limited to 100 orders/bookings per month. Paid tiers include a Standard plan (promotional price $39/month, normally $79/month) and an Enterprise plan starting at $299/month.
FAQ
The free plan includes the same core features as paid plans but is limited to 100 combined orders and bookings per month. No credit card is required to sign up.
Yes, it is available globally and supports multiple currencies, though online payment availability depends on the supported payment gateways in each region.
Orders are managed through a web-based admin dashboard. Receipts can be printed to thermal printers connected to Windows, Android, or Linux devices.
Source category: Ecommerce
Source subcategory: Ecommerce Platform
