AI TOOL PROFILE
CleoAI: AI Customer Support Agents
- Software Development
- AI Agent Platform
- SaaS companies
- Software development teams
- Dev agencies
- Businesses with high email support volumes
Pricing
The Support Agent starts at $1,200/month, and the Support Engineer starts at $3,700/month. Enterprise custom pricing is available for large deployments.
At a glance
- Best for
- SaaS companies, Software development teams, Dev agencies, Businesses with high email support volumes
- Key use cases
- Customer Email Management, Technical Bug Resolution, Patch Proposal Workflow, Issue Grouping
- Integrations
- GitHub, AWS CloudWatch
- Official website
- Visit cleo ai official website
How AI is used
CleoAI is an AI agents platform that offers two tiers of support automation. The Support Agent is designed for general businesses to handle email triage and responses. The Support Engineer is designed for technical teams, adding capabilities to analyze code and propose bug fixes.
For non-technical teams, the tool supports organizing inboxes and drafting responses based on a knowledge base. For software companies, it supports GitHub and AWS log analysis to help developers identify root causes of issues and review AI-proposed patches.
Buyers should confirm which agent tier fits their needs, as technical capabilities like code integration and log analysis are available only in the Support Engineer and Enterprise plans. Enterprise users may contact the vendor for custom VPC or on-premise deployment options.
Key Features
Email Triage and Grouping
Categorizes issues by type and severity and groups similar customer reports into single incidents.
AI Response Drafting
Drafts customer responses using context from the issue and company documentation.
Codebase Integration
Connects to GitHub to scan code and find the origin of bugs.
AWS Log Analysis
Correlates customer support issues with CloudWatch logs and system events.
Automated Code Fixes
Proposes code patches and creates pull requests for developer review and approval.
Developer Review Queue
Supports reviewing and merging AI-proposed fixes from the support dashboard.
Security and Access Control
Includes SOC 2 compliance, role-based permissions, and Single Sign-On (SSO).
Use Cases
Customer Email Management
Reading, sorting, and drafting responses to customer support emails.
Technical Bug Resolution
Identifying root causes of software bugs using codebase analysis and server logs.
Patch Proposal Workflow
Generating AI-suggested code fixes for developers to review and merge via GitHub.
Issue Grouping
Grouping multiple customer reports of the same bug into one incident.
Integrations
- GitHub
- AWS CloudWatch
FAQ
What is the difference between the Support Agent and Support Engineer?
- The Support Agent handles email triage and responses. The Support Engineer includes those features plus GitHub integration, AWS log analysis, and the ability to propose code fixes.
How does CleoAI handle pricing and ticket limits?
- The Support Agent is $1,200/month for up to 3,000 issues, and the Support Engineer is $3,700/month for up to 5,000 issues, with overage charges per ticket.
Can the AI automatically change my code?
- The AI proposes patches and creates pull requests, which are then reviewed and approved by a developer before deployment.
Source category: Software Development
Source subcategory: AI Agent Platform
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