SentiOne: Conversational AI and Social Listening Software

Key Features

• AI-Powered Social Listening

  Tracks brand mentions and discussions across social media, blogs, and forums to analyze sentiment and trends.

• Conversational Chatbots and Voicebots

  Automates customer requests through text and voice channels using a Natural Language Understanding (NLU) engine.

• Brand Monitoring and Alerts

  Supports anomaly detection and alerts to help teams identify and manage potential social media crises.

• Multichannel Dashboard

  Integrates various social media profiles into one interface to manage customer engagement.

• Sentiment Analysis

  Identifies the undertone of online mentions to help understand customer needs and requests.

Use Cases

• Brand Reputation Management

  Monitoring online mentions across the web to track sentiment and identify reputation risks.

• Customer Service Automation

  Using AI bots to handle repetitive customer inquiries and support agent workflows.

• Influencer Identification

  Using social listening data to find brand advocates and monitor marketing campaign effectiveness.

• Competitive Intelligence

  Tracking competitor performance and customer feedback through comparative dashboards.

FAQ

What is the difference between SentiOne Listen and Automate?

Listen focuses on monitoring online mentions and analyzing brand sentiment, while Automate provides tools to build AI chatbots and voicebots for customer service.

How much does SentiOne cost?

The Team Plan is 300 USD per month. The Automate platform uses a custom pricing structure consisting of a one-time implementation fee and a recurring usage-based subscription.

Does SentiOne support multiple languages?

Yes, the Enterprise plan supports up to 117 languages, while the Team Plan is limited to one supported language.