SentiOne: Conversational AI and Social Listening Software
SentiOne helps marketing agencies and companies monitor brand sentiment and manage customer interactions. It is designed for teams that need to handle multichannel customer requests in a single dashboard.
At a glance
- Category
- Marketing
- Best for
- Marketing Agencies, Brand Managers, Mid-Market Companies, Enterprise Companies
- Pricing
- The Team Plan starts at 300 USD per month for up to 5 projects. The Automate platform requires a one-time implementation fee and a recurring subscription based on usage scale.
- Key use cases
- Brand Reputation Management, Customer Service Automation, Influencer Identification, Competitive Intelligence
- Official website
- sentione.com
SentiOne is a platform for brands to track their online reputation and automate customer support. The software consists of two primary products: 'Listen' for social listening and analytics, and 'Automate' for AI-driven customer service automation.
Key Features
Tracks brand mentions and discussions across social media, blogs, and forums to analyze sentiment and trends.
Automates customer requests through text and voice channels using a Natural Language Understanding (NLU) engine.
Supports anomaly detection and alerts to help teams identify and manage potential social media crises.
Integrates various social media profiles into one interface to manage customer engagement.
Identifies the undertone of online mentions to help understand customer needs and requests.
Use Cases
Monitoring online mentions across the web to track sentiment and identify reputation risks.
Using AI bots to handle repetitive customer inquiries and support agent workflows.
Using social listening data to find brand advocates and monitor marketing campaign effectiveness.
Tracking competitor performance and customer feedback through comparative dashboards.
Best For
Pricing
The Team Plan starts at 300 USD per month for up to 5 projects. The Automate platform requires a one-time implementation fee and a recurring subscription based on usage scale.
FAQ
Listen focuses on monitoring online mentions and analyzing brand sentiment, while Automate provides tools to build AI chatbots and voicebots for customer service.
The Team Plan is 300 USD per month. The Automate platform uses a custom pricing structure consisting of a one-time implementation fee and a recurring usage-based subscription.
Yes, the Enterprise plan supports up to 117 languages, while the Team Plan is limited to one supported language.
Source category: Marketing
Source subcategory: Social Media Management
