FireHydrant: Incident Management and On-Call Software
FireHydrant helps software and enterprise companies manage the lifecycle of technical incidents. It is designed for teams that need to automate response workflows and coordinate on-call schedules.
At a glance
- Category
- Software Development
- Best for
- Software companies, Enterprise companies, Site Reliability Engineering (SRE) teams, DevOps teams
- Pricing
- The Platform Pro plan starts at $9,600 per year. Enterprise custom pricing is available for organizations requiring unlimited runbooks and AI capabilities.
- Key use cases
- Incident Coordination, On-Call Management, Post-Incident Analysis, Service Visibility
- Integrations
- Slack, Microsoft Teams, Jira Cloud, Jira Server, PagerDuty
- Official website
- firehydrant.com
FireHydrant is an incident management platform designed to help technical teams plan, respond to, and resolve system outages or bugs. It integrates with communication tools like Slack and Microsoft Teams to allow engineers to coordinate within their primary chat environment.
The software is designed for software companies and enterprise organizations that use structured reliability processes. It supports the use of automated runbooks and a service catalog to track ownership and dependencies.
Beyond the active incident, the platform provides tools for post-mortem analysis. It uses AI to assist with summarizing incidents and transcribing meetings, which may help teams document findings for future prevention.
Buyers should confirm their requirements regarding AI capabilities and runbook limits, as these features differ between the Pro and Enterprise plans.
Key Features
Provides team-based on-call schedules and escalation policies to notify responders when issues arise.
Helps teams codify best practices into repeatable, automated workflows to guide incident response.
Provides visibility into service ownership and dependencies to help teams identify responsible parties.
Uses AI to create incident summaries and provides video transcriptions for Zoom and Google Meet.
Supports the creation of post-incident reports with AI-enhanced analysis to identify contributing factors.
Includes over 350 API endpoints, Terraform support, and SDKs for teams managing workflows as code.
Use Cases
Managing the response process, from initial alert to resolution, within Slack or Microsoft Teams.
Setting up escalation policies and rotation schedules to provide coverage for critical services.
Using AI-generated summaries and retrospective templates to document incidents and assign follow-up tasks.
Maintaining a catalog of services and owners to help identify the correct engineer during an incident.
Best For
Integrations
Pricing
The Platform Pro plan starts at $9,600 per year. Enterprise custom pricing is available for organizations requiring unlimited runbooks and AI capabilities.
FAQ
Yes, FireHydrant offers a 14-day free trial of the Pro plan, which includes up to 10 responders and 2 runbooks.
FireHydrant integrates with Slack and Microsoft Teams, allowing teams to manage incidents within those platforms.
The Pro plan has limits on responders (up to 20) and runbooks (up to 5). The Enterprise plan provides unlimited runbooks, viewer licenses, and access to AI capabilities such as summaries and transcriptions.
Source category: Software Development
Source subcategory: Observability Platform
