{"best_for":["Contact centers with 10 or more agents","Operations managers focused on call quality","Businesses requiring multi-language speech analysis","Customer service teams needing real time agent assistance"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/yactraq","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/yactraq.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-050.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: yactraq (https://aitoolsforbusiness.ai/yactraq)"},"features":["Advanced Emotion Analysis: Analyzes nonverbal vocal behavior to detect emotions, moods, and stress levels in speakers.","Predictive Analytics: Uses statistical algorithms and machine learning to identify the likelihood of future outcomes based on historical data.","Real time Agent Guidance: Provides prompts during live calls to suggest responses or remind agents to read legal disclaimers.","Supervisor Heat Map: A dashboard that highlights problematic live calls for supervisor monitoring and intervention.","Omnichannel Analysis: Supports the analysis of phone calls, chat logs, emails, and social media data.","Data Redaction: Redacts sensitive numeric data like credit card and social security numbers for compliance.","Full Text Search: Provides search and filtering tools to locate specific text within call transcripts."],"freshness_status":"fresh","name":"yactraq","pricing_note":"Pricing is available across three tiers: Essential, Professional (adds predictive KPIs), and Enterprise (adds real time capabilities). A free trial is available.","pricing_url":null,"primary_category":"Data & Analytics","profile_last_verified":"2026-06-04T10:54:01.125Z","secondary_categories":[],"short_description":"Yactraq provides speech analytics for contact centers, using machine learning to detect emotions, stress, and tones in customer calls.","slug":"yactraq","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/yactraq","use_cases":["Call Sentiment Monitoring: Analyzing vocal tones and patterns to identify frustrated customers or successful interactions.","Live Supervisor Intervention: Using a heat map dashboard to identify and join high-stress calls in real time.","Agent Performance Evaluation: Monitoring script deviation and using agent evaluation tools to identify training needs.","Predictive Churn Analysis: Applying predictive capabilities to identify customers likely to leave based on interaction data.","Compliance Management: Using redaction tools to remove sensitive information from recordings to meet regulatory standards."],"website_url":"https://yactraq.com/"}