{"best_for":["Small Businesses","Mid-Market Companies","Customer Support Teams","Sole Proprietors"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/virtualtext","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/virtualtext.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-046.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: VirtualText (https://aitoolsforbusiness.ai/virtualtext)"},"features":["Shared Inbox: Centralizes SMS, MMS, and webchat for team collaboration and unified conversation history.","AI Agents and Playbooks: Supports automated 24/7 responses guided by company-specific knowledge and playbooks.","Sentiment Analysis: Analyzes customer messages to provide a signal of how they are feeling, which may help teams prioritize responses.","Lead Verification: Designed to verify names and emails for leads before they are handed off to a team member.","Number Sharing: Allows businesses to share phone numbers across team members or restrict them to specific teams.","Backchannel: Supports internal discussions and audio huddles between team members."],"freshness_status":"fresh","name":"VirtualText","pricing_note":"Three paid tiers are available: Connect at $99/month (up to 3 users), Engage at $199/month (up to 10 users), and Workspace at $299/month (up to 20 users). A 14-day free trial is available.","pricing_url":"https://virtualtext.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T10:14:41.129Z","secondary_categories":[],"short_description":"VirtualText provides a shared inbox for SMS, MMS, and webchat, combining team collaboration tools with AI-powered assistance for customer support.","slug":"virtualtext","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/virtualtext","use_cases":["Unified Team Messaging: Managing SMS, MMS, and webchat conversations in a single thread to keep team members aligned.","Automated Support: Using AI agents to respond to customer inquiries during off-hours or high-volume periods.","Lead Capture and Qualification: Using webchat to capture and verify lead information before agent intervention.","Customer Sentiment Tracking: Identifying customer sentiment via analysis to prioritize urgent issues."],"website_url":"https://virtualtext.com/"}