{"best_for":["Developers","Customer Support Teams","Sales Teams","Startups","Mid-Market Companies","Enterprise Companies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/vapi","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/vapi.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-045.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Vapi (https://aitoolsforbusiness.ai/vapi)"},"features":["Inbound and Outbound Calling: Supports agents that can receive incoming calls and initiate outbound phone calls.","Bring Your Own Model (BYOM): Allows users to provide their own API keys for transcription, LLM, and text-to-speech providers.","Tool Calling: Enables voice agents to connect to external APIs and databases to perform actions or retrieve data.","Multilingual Support: Supports conversational agents in over 100 languages, including English, Spanish, and Mandarin.","Squads Orchestration: Supports multi-assistant setups where specialized agents can transfer the conversation to one another.","Compliance and Security: Includes SOC2, HIPAA, and PCI compliance for use in healthcare and financial services.","Configuration Points: Offers over 4,200 configuration points to adjust voice latency and error handling."],"freshness_status":"fresh","name":"Vapi","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://vapi.ai/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T20:54:41.201Z","secondary_categories":[],"short_description":"Vapi is a developer platform for building conversational voice AI agents that can make and receive phone calls and integrate with web applications.","slug":"vapi","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/vapi","use_cases":["Customer Support Automation: Automating inbound support calls using a knowledge base with options to escalate to human agents.","Lead Qualification: Making outbound calls to qualify prospective leads using branching logic.","Appointment Scheduling: Handling booking requests and confirming appointments via voice agents.","Medical Triage: Using specialized agent squads for emergency routing and healthcare scheduling.","E-commerce Order Management: Supporting workflows for order tracking, returns, and general customer support."],"website_url":"https://vapi.ai/"}