{"best_for":["Small Businesses","Mid-Market Companies","Enterprise Companies","CX Teams","Support Operations Managers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/supportgpt","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/supportgpt.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-042.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: SupportGPT (https://aitoolsforbusiness.ai/supportgpt)"},"features":["Solve Agent: An omnichannel AI agent designed to resolve customer inquiries from start to finish.","Triage Agent: Classifies and prioritizes tickets based on sentiment, language, and urgency.","Assist Copilot: Provides human agents with ticket summaries, resolution guidance, and response generation in real time.","Discover Agent: Analyzes support interactions to identify knowledge base gaps and suggest new content.","Agent QA: Automatically scores human agent interactions for quality assurance.","Autoflows: AI reasoning workflows that understand customer intent without using manual decision trees."],"freshness_status":"fresh","name":"SupportGPT","pricing_note":"Pricing is a blend of platform access fees and committed usage costs based on deflection and ticket volume. Tiers include Basic, Professional, and Enterprise. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://forethought.ai/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-03T17:28:37.516Z","secondary_categories":[],"short_description":"SupportGPT by Forethought is a multi-agent AI platform designed to help automate customer issue resolution, ticket triage, and agent assistance.","slug":"supportgpt","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/supportgpt","use_cases":["Automating Routine Inquiries: Using the Solve agent to handle common tasks like order tracking or password resets across multiple channels.","Intelligent Ticket Routing: Applying the Triage agent to automatically tag and route tickets to the correct department based on product type or region.","Agent Support: Using the Assist copilot to guide agents through complex workflows and provide consistent responses.","Knowledge Base Optimization: Using the Discover agent to identify missing information in help articles and generate new drafts."],"website_url":"https://forethought.ai/supportgpt/"}