{"best_for":["Ecommerce brands","B2B software and SaaS companies","Customer success teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/retently","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/retently.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-037.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Retently (https://aitoolsforbusiness.ai/retently)"},"features":["Omnichannel Survey Collection: Collects feedback through email, SMS, and in-app channels.","NPS, CSAT, and CES Support: Supports standard customer experience metrics including Net Promoter Score, Customer Satisfaction, and Customer Effort Score.","AI CX Agent: Uses AI to analyze surveys, reviews, and tickets to identify issues and recommend actions.","Automated Response Workflows: Supports personalized autoresponders and team alerts based on the sentiment and urgency of the feedback received.","Journey Tracking: Allows businesses to measure satisfaction at specific touchpoints, such as post-purchase or after a support interaction."],"freshness_status":"fresh","name":"Retently","pricing_note":"Pricing was not clearly available from the provided evidence. A 7-day free trial is available. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://retently.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T07:42:01.183Z","secondary_categories":[],"short_description":"Retently is a customer experience management platform that collects and analyzes NPS, CSAT, and CES surveys through email, SMS, and in-app channels.","slug":"retently","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/retently","use_cases":["Post-Purchase Feedback: Triggering NPS surveys after a Shopify order is fulfilled to understand the shopping experience.","Support Ticket Quality Tracking: Sending CSAT surveys automatically after a support ticket is closed in Zendesk or Gorgias.","B2B Lifecycle Management: Gathering insights during client onboarding or QBRs to support long-term engagement.","Closing the Feedback Loop: Using automated workflows to follow up with detractors and identify specific challenges they are facing."],"website_url":"https://retently.com/"}