{"best_for":["Enterprise companies","Large-scale operations managers","Organizations with complex customer journeys","Companies requiring high-scale workflow automation"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/pega-crm","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/pega-crm.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-033.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: pega crm (https://aitoolsforbusiness.ai/pega-crm)"},"features":["Customer Decision Hub: Supports real-time decisioning and next best action functionality to manage customer relationships.","Sales Automation: AI-supported tools designed to help sales teams manage performance and lead engagement.","Customer Service: Automation and AI tools designed to support the customer service process.","Workflow Automation: End-to-end automation designed to orchestrate business processes and customer journeys.","Predictive and Gen AI: Includes AI agents and predictive capabilities to deliver insights and engage customers in real time.","Unified Platform: A single architecture designed to connect data across different organizational silos."],"freshness_status":"fresh","name":"pega crm","pricing_note":"Pricing was not clearly available from the provided evidence. However, platform trial and free trial options are available. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Sales","profile_last_verified":"2026-06-06T13:59:01.260Z","secondary_categories":[],"short_description":"Pega CRM is a unified platform for AI-supported customer engagement, sales automation, and workflow orchestration.","slug":"pega-crm","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/pega-crm","use_cases":["Enterprise Customer Engagement: Personalizing engagement across the customer journey using AI.","Service Automation: Applying AI and automation to support customer service workflows.","Sales Process Support: Using AI-driven tools to support selling and team performance management.","Legacy System Connection: Utilizing a unified platform to help connect legacy business systems."],"website_url":"https://pegacrm.com/"}