{"best_for":["Small businesses","Mid-market companies","Enterprise companies","Fast-growing startups"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/opinator","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/opinator.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-032.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: opinator (https://aitoolsforbusiness.ai/opinator)"},"features":["Omnichannel Feedback Capture: Collects structured and unstructured feedback from mobile, web, email, WhatsApp, SMS, and social channels.","AI-Powered Text Analytics: Analyzes language to identify emotions, customer pain points, and underlying drivers.","Close-the-Loop Case Management: Detects critical cases and alerts teams to resolve customer issues in real time.","Role-Based Dashboards: Provides tailored views of data and metrics based on the user's organizational role.","Automated Action Plans: Uses AI to identify growth opportunities and suggest operational improvement plans.","Personalized Visual Feedback: Replaces standard survey forms with branded, two-way interactions to support higher response rates."],"freshness_status":"fresh","name":"opinator","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-06T14:53:41.051Z","secondary_categories":[],"short_description":"OPINATOR is a customer experience platform that captures omnichannel feedback and uses AI to generate insights and action plans.","slug":"opinator","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/opinator","use_cases":["Voice of the Customer (VoC) Programs: Centralizing feedback from various touchpoints to get a unified view of customer satisfaction.","NPS Program Management: Measuring Net Promoter Score and using text analytics to identify reasons behind customer ratings.","Employee Experience Tracking: Applying feedback capture and analysis tools to internal employee interactions.","Contact Center Optimization: Analyzing call and message feedback to identify areas for service improvement."],"website_url":"https://www.opinator.com/"}