{"best_for":["IT Operations teams","Contact Center Operations managers","Mid-market companies","Enterprise companies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/operata","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/operata.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-032.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: operata (https://aitoolsforbusiness.ai/operata)"},"features":["Customer Journey Trace: Provides a view of interactions across CX services to track the end-to-end customer experience.","Agent Copilot: Provides real-time monitoring and troubleshooting guidance to agents via browser plugins.","Voice AI Observability: Supports real-time visibility into Voice AI interactions to monitor quality and performance.","Agent Readiness Testing: Supports automated end-to-end tests to verify an agent's local environment and connection before they start their shift.","CX Copilot: Uses natural language processing to allow users to query and interact with CX observability data.","Real-time Data Collection: Ingests data from over 50 CX products, including network metrics, agent device health, and interaction logs."],"freshness_status":"fresh","name":"operata","pricing_note":"Pricing is usage-based per agent-minute, with tiers: Core ($0.006), Enterprise ($0.007), and Enterprise+ ($0.0085). Minimum monthly charges range from $1,950 to $4,250.","pricing_url":"https://operata.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T00:09:31.197Z","secondary_categories":[],"short_description":"Operata is a CX Observability platform that collects real-time technical and operational data across cloud contact center stacks to help identify interaction issues.","slug":"operata","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/operata","use_cases":["Monitoring End-to-End Customer Journeys: Correlating technical and operational data to identify where failures occur across a multi-vendor CX stack.","Agent Environment Troubleshooting: Collecting metrics on agent CPU, memory, and network latency to help resolve local workstation issues.","Voice AI Performance Oversight: Observing real-time Voice AI interactions to monitor quality and stability.","Proactive Service Assurance: Using automated heartbeat and performance testing to support service level agreements."],"website_url":"https://operata.com/"}