{"best_for":["Small Businesses","Mid-Market Companies","Enterprise Companies","Customer Support Teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/mteja","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/mteja.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-030.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: mteja (https://aitoolsforbusiness.ai/mteja)"},"features":["Omni-channel Team Inbox: Consolidates messages from WhatsApp, SMS, USSD, and calls into a single interface for team collaboration.","Call Center & IVR: A web-based phone system that supports interactive voice response, call queuing, and monitoring.","Visual Chatbot Builder: A no-code tool for designing customer journeys and automating routine inquiries across multiple channels.","USSD Application Builder: A drag-and-drop interface for creating nested USSD menus and integrating them via API.","Bulk Messaging Campaigns: Supports sending personalized and interactive messages in bulk across supported channels.","CRM & Sentiment Analysis: Tracks customer profiles and utilizes NPS, CSAT, and CES to monitor customer satisfaction.","Ticketing System: Converts customer interactions into trackable tickets with agent assignment and internal notes."],"freshness_status":"fresh","name":"mteja","pricing_note":"Pricing starts with a Basic plan at $0/month for up to 3 users. Paid tiers include a Business plan at $40/month per user and an Enterprise plan at $64/month per user. An annual discount of 20% is available.","pricing_url":"https://mteja.io/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-03T23:20:31.102Z","secondary_categories":[],"short_description":"mteja is a customer engagement platform that consolidates calls, SMS, WhatsApp, and USSD interactions into a single interface for support teams.","slug":"mteja","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/mteja","use_cases":["Multi-channel Support Management: Organizing customer inquiries from SMS, WhatsApp, and calls into a unified ticketing workflow.","Automating Routine Inquiries: Using chatbots to handle FAQs and guide customers through self-service onboarding.","Regional Data Collection: Deploying USSD menus to collect information from users on feature phones in areas with limited internet.","Outbound Marketing Broadcasts: Running bulk SMS and airtime campaigns to reach a broad customer base."],"website_url":"https://mteja.io/"}