{"best_for":["Enterprise companies","Large-scale contact centers","Organizations with complex global operations","Customer experience (CX) professionals","HR and people operations leaders"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/medallia","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/medallia.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-029.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Medallia (https://aitoolsforbusiness.ai/medallia)"},"features":["Multi-channel Feedback Capture: Collects data from surveys, voice, chat, web behavior, social media, and employee input.","Smart Response: Uses AI to generate personalized and branded replies to close the feedback loop.","GenAI Text Analytics: Supports surfacing emerging themes from unstructured text and survey responses.","Root Cause Assist: Analyzes data to help identify behaviors and drivers that impact sentiment and revenue.","Intelligent Summaries: Condenses unstructured text into brief summaries for review.","Employee Listening: Captures feedback throughout the employee lifecycle, from candidate experience to exit.","Contact Center Tools: Includes conversational intelligence, agent coaching, and quality management optimization."],"freshness_status":"fresh","name":"Medallia","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://www.medallia.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-23T14:28:45.434Z","secondary_categories":[],"short_description":"Medallia is an experience management platform that captures multi-channel feedback and uses AI to analyze customer and employee interactions.","slug":"medallia","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/medallia","use_cases":["Omnichannel Feedback Collection: Gathering and unifying customer signals from social media, web behavior, and direct surveys into one profile.","Employee Experience Management: Monitoring employee engagement and candidate experience to help identify areas for internal improvement.","Contact Center Optimization: Using conversational intelligence and agent coaching to help improve service quality.","Market Research: Conducting agile research and video-based consumer studies to understand market trends."],"website_url":"https://www.medallia.com/"}