{"best_for":["Enterprise companies","Mid-market companies","Contact center leaders","CX leaders","Customer support teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/level-ai","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/level-ai.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-028.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Level AI (https://aitoolsforbusiness.ai/level-ai)"},"features":["AI Virtual Agent: Handles customer requests and takes actions across systems, with the ability to hand off to human agents with context.","Automated Quality Assurance (Auto-QA): Scores conversations based on defined rubrics to provide monitoring without manual sampling.","Real-Time Agent Assist: Provides agents with live guidance, contextual information from knowledge bases, and next-best-action prompts during interactions.","Voice of the Customer (VoC) Insights: Analyzes interactions to detect emerging themes, sentiment shifts, and root causes of customer issues.","iCSAT Scoring: Calculates an inferred customer satisfaction score by analyzing sentiment, customer effort, and resolution.","Agent Coaching: Identifies performance gaps and strengths using conversation data to support coaching efforts.","Agent Screen Recording: Provides visibility into contact center operations through recordings of agent screens."],"freshness_status":"fresh","name":"Level AI","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-23T14:12:35.298Z","secondary_categories":[],"short_description":"Level AI is a customer intelligence platform that provides AI virtual agents, automated quality assurance, and real-time agent assistance for contact centers.","slug":"level-ai","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/level-ai","use_cases":["Automated QA Monitoring: Using Auto-QA to score customer interactions according to company standards instead of relying on random samples.","Real-Time Agent Support: Providing live guidance and policy-consistent prompts to agents during active customer calls.","Sentiment and Trend Analysis: Analyzing interaction data to discover trends and pinpoint drivers of low customer satisfaction.","Regulatory Compliance Monitoring: Monitoring customer interactions to support adherence to regulatory requirements."],"website_url":"https://thelevel.ai/"}