{"best_for":["Mid-market companies","Enterprise companies","Customer Experience (CX) leaders","HR and Employee Engagement leaders","Contact Center managers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/inmoment-employee-engagement","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/inmoment-employee-engagement.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-026.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: inmoment employee engagement (https://aitoolsforbusiness.ai/inmoment-employee-engagement)"},"features":["AI-Powered Listening and Summaries: Uses AI to analyze unstructured feedback and provide summaries of customer and employee sentiments.","Conversational Intelligence: Ingests and transcribes calls, chats, and emails to analyze frontline performance and service delivery.","Reputation Management: Monitors social ratings and reviews to support online visibility and customer acquisition.","AI-Infused Surveys: A survey builder designed to collect feedback at key listening posts throughout the customer journey.","Digital Listening: Uses microsurveys and digital integrations to track user experience and satisfaction across web and mobile channels.","Employee Experience Module: Tools designed for HR teams to gather employee feedback to support tenure and fulfillment."],"freshness_status":"fresh","name":"inmoment employee engagement","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"HR & Recruiting","profile_last_verified":"2026-06-05T12:15:41.202Z","secondary_categories":[],"short_description":"InMoment is a customer experience (CX) platform that uses AI to collect and analyze feedback from surveys, social reviews, and conversational data.","slug":"inmoment-employee-engagement","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/inmoment-employee-engagement","use_cases":["Omnichannel Feedback Analysis: Collecting data from surveys, social reviews, and call transcripts to view the customer journey.","Contact Center Optimization: Using conversational analytics to identify call reasons and support agent performance.","Online Reputation Monitoring: Tracking ratings and reviews across sites to support local search ranking and brand image.","Employee Engagement Tracking: Deploying surveys to understand employee perspectives on company culture and performance.","Digital Product Improvement: Using web and mobile microsurveys to identify friction points in the digital user experience."],"website_url":"https://www.inmoment.com/"}