{"best_for":["Sales Teams","Customer Support Teams","Contact Center Agents","Enterprise Contact Centers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/ingenius","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/ingenius.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-026.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: ingenius (https://aitoolsforbusiness.ai/ingenius)"},"features":["Click-to-Dial: Supports initiating phone calls directly from a CRM record with a single click.","CRM Screen Pop-ups: Displays customer information automatically when a call arrives to provide agents with context.","Automatic Call Logging: Logs call details and interactions within the CRM to help reduce manual data entry.","Real-time Analytics: Provides dashboards and reporting on contact center metrics such as average handle time and abandonment rates.","Blended Agent Support: Supports agents managing a combination of phone calls, emails, and live chats.","Real-time Transcription: Transcribes calls in real time and supports connection with Salesforce Einstein AI."],"freshness_status":"fresh","name":"ingenius","pricing_note":"Pricing was not clearly available from the provided evidence. A 30-day free trial is mentioned for some products; buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Sales","profile_last_verified":"2026-06-05T10:22:21.330Z","secondary_categories":[],"short_description":"InGenius is a CTI platform that connects CRM systems with phone systems to support click-to-dial and automated call logging for contact centers.","slug":"ingenius","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/ingenius","use_cases":["Supporting Outbound Sales: Using click-to-dial to manage outbound calling from within the CRM.","Improving Help Desk Context: Using screen pop-ups so support agents have customer details available when answering calls.","Managing Omnichannel Support: Allowing agents to handle a blend of cases, chats, and calls through a connected interface.","Monitoring Call Center Performance: Tracking agent utilization and call outcomes via real-time analytics dashboards."],"website_url":"https://ingenius.com/"}