{"best_for":["Small businesses using WordPress","Digital agencies","Online store owners","Course creators","Service providers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/fluent-support","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/fluent-support.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-021.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Fluent Support (https://aitoolsforbusiness.ai/fluent-support)"},"features":["Ticketing System: Centralized dashboard to view, filter, and manage customer support requests.","Email Piping: Forwards incoming emails to the help desk to be managed as tickets.","AI-Powered Assistance: Integrates with OpenAI to support message summarization, tone analysis, and generative response suggestions.","Automation Workflows: Supports triggers and conditions to help automate tasks like ticket tagging and agent assignment.","Custom Ticket Portals: Includes a Gutenberg block to create a customer-facing support portal on the website.","Agent Management: Allows administrators to set custom permissions and roles for different support agents.","Collision Detection: Indicates which agent is currently viewing or replying to a specific ticket."],"freshness_status":"fresh","name":"Fluent Support","pricing_note":"Pricing starts at $103/year for a single site license. Agency licenses are available at $199/year for 5 sites and $319/year for 50 sites, with a free version also available.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-04T21:27:41.049Z","secondary_categories":[],"short_description":"Fluent Support is a self-hosted WordPress help desk plugin that helps businesses manage customer tickets and email piping within their website.","slug":"fluent-support","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/fluent-support","use_cases":["Centralized Ticket Management: Managing customer inquiries from a WordPress dashboard instead of multiple email threads.","Support for Multiple Products: Sorting tickets by specific products to organize different product support flows.","AI-Assisted Response Drafting: Using AI to summarize customer messages and analyze the tone of agent responses.","Multi-Site Support Management: Managing support for several client websites using an agency license."],"website_url":"https://fluentsupport.com/"}