{"best_for":["Enterprise customer support teams","Large-scale contact centers","Regulated industries like banking and insurance","Organizations with fragmented knowledge silos"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/egain","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/egain.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-018.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: egain (https://aitoolsforbusiness.ai/egain)"},"features":["AI Knowledge Hub: A centralized system designed to reduce content silos and provide a single source of truth for organizational knowledge.","AI Agent: Automated assistants for customer self-service and contact center support grounded in trusted knowledge.","Conversation Hub: Supports digital engagement across touchpoints including chat, email, social, and cobrowse.","Analytics Hub: Provides tools to measure and manage contact center operational performance using drill-down dashboards.","Composer: A modular developer platform for building and testing AI-knowledge business applications.","Evaluator: A tool designed to monitor knowledge accuracy, agent performance, and resolution quality."],"freshness_status":"fresh","name":"egain","pricing_note":"Pricing varies by module: AI Knowledge Hub is $25 per user per month, AI Agents are $0.50 per resolution or $25 per user per month, and Connectors are $249 per user per month.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-03T17:43:59.203Z","secondary_categories":[],"short_description":"eGain is an AI-powered knowledge platform designed to support customer service automation through a unified knowledge hub and AI agents.","slug":"egain","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/egain","use_cases":["Automating Customer Self-Service: Using AI Agents to provide customers with compliant answers across digital channels.","Supporting Contact Center Agents: Providing agents with real time access to a unified knowledge base to help reduce handle times.","Unifying Fragmented Content: Consolidating knowledge repositories and CRM data into a single AI-powered hub.","Digital Engagement Management: Managing customer interactions via chat, email, and social channels through a single interface."],"website_url":"https://egain.com/"}