{"best_for":["Small and medium businesses","Enterprise companies","Organizations needing integrated CRM and ERP"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/dynamics-365-customer-service","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/dynamics-365-customer-service.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-017.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: dynamics 365 customer service (https://aitoolsforbusiness.ai/dynamics-365-customer-service)"},"features":["Customer Service: Supports the resolution of customer issues through automation and generative AI.","Sales: Provides tools for managing customer relationships and tracking sales pipelines.","Field Service: Supports frontline teams using AI, IoT, and mixed reality tools.","Business Central: An ERP system designed to help growing businesses manage operations.","Finance and Supply Chain Management: Modules designed to support operational agility and financial tracking.","Copilot and AI Agents: Generative AI tools that assist with sales, service, and operational tasks."],"freshness_status":"fresh","name":"dynamics 365 customer service","pricing_note":"Pricing was not clearly available from the provided evidence. A 30-day free trial is available for buyers to test the applications.","pricing_url":"https://www.microsoft.com/en-us/dynamics-365/pricing-overview","primary_category":"Customer Support","profile_last_verified":"2026-06-04T05:37:21.057Z","secondary_categories":[],"short_description":"Dynamics 365 is a CRM and ERP platform that connects teams, processes, and data with AI tools for sales, service, and operations.","slug":"dynamics-365-customer-service","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/dynamics-365-customer-service","use_cases":["Customer Journey Development: Using AI to help create and personalize customer journeys.","Service Call Management: Handling service calls and resolving customer issues with AI-driven automation.","Field Technician Support: Supporting productivity for technicians in the field.","Back-Office Integration: Connecting invoices, payments, and expense reports through an ERP system."],"website_url":"https://www.microsoft.com/en-us/dynamics-365/"}