{"best_for":["Ecommerce brands","Mid-market customer support teams","Fast-growth companies","Multi-brand retail groups"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/dixa","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/dixa.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-016.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Dixa (https://aitoolsforbusiness.ai/dixa)"},"features":["Mim AI Agent: An AI agent designed to resolve routine ecommerce inquiries such as refunds, tracking, and order changes.","Unified Workspace: Consolidates chat, email, phone, WhatsApp, and social channels into one screen with conversation history.","Intelligent Routing: A visual system for assigning conversations to agents based on skill, language, or customer priority.","AI Co-Pilot: Supports agents with suggested replies, draft improvements, and translations.","Auto QA: Uses AI to score interactions against custom criteria like tone and compliance for quality assurance.","Knowledge Management: Includes internal and external knowledge bases to support customer self-service and agent onboarding."],"freshness_status":"fresh","name":"Dixa","pricing_note":"Tiered pricing starts at €89 per agent per month for the Growth plan, €139 for Ultimate, and €179 for Prime. AI products are sold as separate add-ons.","pricing_url":"https://dixa.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T14:06:21.103Z","secondary_categories":[],"short_description":"Dixa is a customer service platform for ecommerce brands that combines a unified workspace with AI agents to handle routine inquiries.","slug":"dixa","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/dixa","use_cases":["Automating Routine Order Inquiries: Using the Mim AI agent to handle high-volume requests for order tracking, returns, and refunds.","Managing Multi-Brand Portfolios: Supporting groups with multiple brands using a shared agent pool with brand-specific routing and knowledge bases.","Scaling for Seasonal Demand: Combining AI automation with seasonal agent add-ons to handle volume spikes during peak shopping periods.","Consolidating Support Channels: Moving from separate telephony and email tools to a single workspace for customer interactions."],"website_url":"https://dixa.com/"}