{"best_for":["Mid-Market Companies","Enterprise Companies","Customer Support Teams","High-volume contact centers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/daktela","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/daktela.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-015.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Daktela (https://aitoolsforbusiness.ai/daktela)"},"features":["Omnichannel Communication: Centralizes voice, email, chat, SMS, and social media interactions into a single customer thread.","AI Automation Suite: Includes chatbots, voicebots, and emailbots designed to handle frequent customer inquiries automatically.","Daktela Copilot: An AI-driven assistant that supports agents with rephrasing, summarizing, and translating written communication.","Workforce Management: Provides tools for agent scheduling, shift planning, and traffic prediction.","Real Time Analytics: Features dashboards and wallboards to monitor connected operators and track historical performance.","Cloud Phone: A digital telephony solution that replaces traditional landlines and supports internal free calls."],"freshness_status":"fresh","name":"Daktela","pricing_note":"Pricing starts at €12-30 per user per month per channel, with bundled packages ranging from €50-86 per user per month. A 14-day free trial is available.","pricing_url":"https://daktela.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T19:24:21.061Z","secondary_categories":[],"short_description":"Daktela is a cloud-based CCaaS platform that helps businesses manage voice, email, chat, SMS, and social media communications through a unified interface.","slug":"daktela","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/daktela","use_cases":["Unifying Communication Channels: Bringing voice, email, and social media into one platform to manage communications in one place.","Automating Common Inquiries: Using AI chatbots and voicebots to handle repetitive tasks and basic customer questions.","Managing Remote Support Teams: Utilizing cloud telephony and mobile apps to support agent work from various locations.","Monitoring Contact Center KPIs: Tracking SLA performance and agent metrics through real-time reporting panels."],"website_url":"https://daktela.com/"}