{"best_for":["Contact Centres","Customer Support Teams","Quality Assurance Managers","Team Leaders"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/daisee-negotiator","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/daisee-negotiator.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-015.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Daisee Negotiator (https://aitoolsforbusiness.ai/daisee-negotiator)"},"features":["Programmable Scorecard: A digital scorecard that automatically evaluates calls based on set criteria, including verbatim and non-verbatim script adherence.","daisee Essence: Uses unsupervised machine learning to identify the underlying reasons and drivers why customers are contacting the business.","Predictors: Analyzes word sequences, tonality, and sentiment to provide predictions on customer complaints and churn.","Scorecard Builder: A tool that allows businesses to create and adjust scorecards to reflect specific business drivers and industry metrics.","Report Builder: Allows users to create custom reports and ask specific data questions without needing advanced analytics skills.","Chat Insights: Extends quality assurance to chat conversations, providing transcripts and performance metrics for omnichannel interactions."],"freshness_status":"fresh","name":"Daisee Negotiator","pricing_note":"Pricing is based on the number of full-time equivalent (FTE) seats. A demo option is available.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-05T02:42:01.322Z","secondary_categories":[],"short_description":"daisee is an AI voice analytics platform that transcribes and scores customer calls to help contact centres manage quality assurance.","slug":"daisee-negotiator","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/daisee-negotiator","use_cases":["Automated Quality Assurance: Transcribing and evaluating customer calls to replace manual sampling and identify compliance gaps.","Agent Coaching and Feedback: Using performance dashboards to identify skill gaps and provide data-driven feedback to support agents.","Customer Intent Analysis: Identifying trends and root causes of customer calls to help inform operational decisions.","High-Risk Call Identification: Flagging low-scoring or high-risk interactions for review by operational personnel."],"website_url":"https://www.daisee.com/"}