{"best_for":["Small business owners","Customer support teams","E-commerce businesses","Agencies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/cx-genie","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/cx-genie.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-014.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: CX Genie (https://aitoolsforbusiness.ai/cx-genie)"},"features":["AI Agents and Chatbots: Conversational AI that handles customer inquiries based on a provided knowledge base and documents.","Help Desk and Ticket Management: Tools for tracking support tickets, assigning tasks to agents, and managing the ticket lifecycle.","AI-to-Human Handoff: A hybrid support model that notifies human agents when a query is too complex for the AI to handle.","Auto-Training: The platform supports refining its responses by analyzing previous conversations.","Omni-Channel Support: Supports deployment across websites and integrates with platforms such as WhatsApp and Facebook Messenger.","Live Chat: Communication tools for human agents to interact with customers in real time."],"freshness_status":"fresh","name":"CX Genie","pricing_note":"Pricing starts with a free tier, with paid plans beginning at $39.99 per month. Annual billing is available and may reduce costs by up to 16%.","pricing_url":"https://cxgenie.ai/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T11:37:21.106Z","secondary_categories":[],"short_description":"CX Genie is an AI-powered customer support platform that provides AI agents, automated workflows, and help desk tools to manage customer inquiries.","slug":"cx-genie","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/cx-genie","use_cases":["24/7 Customer Support: Using AI agents to provide around-the-clock responses to common questions.","Lead Qualification: Engaging website visitors via chatbot to ask qualifying questions before routing them to sales teams.","E-commerce Assistance: Helping customers find products, check pricing, and get information on shipping and availability.","Multi-Department Request Management: Managing support requests for different internal departments, such as IT and HR, from one platform."],"website_url":"https://cxgenie.ai/"}