{"best_for":["Customer support teams","Businesses requiring data residency control","SMBs using multiple social messaging channels","Teams looking for open-source support tools"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/chatwoot","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/chatwoot.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-010.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Chatwoot (https://aitoolsforbusiness.ai/chatwoot)"},"features":["Omnichannel Dashboard: Consolidates conversations from live chat, email, WhatsApp, Instagram, Facebook, TikTok, Telegram, and Line into one view.","Captain AI Assistant: An AI agent designed to automate initial customer inquiries by learning from help centers and FAQs.","Copilot Agent Support: Provides agents with reply suggestions, message translation, and conversation summarization.","Self-Hosting Option: Allows businesses to deploy the software on their own infrastructure for data ownership.","Help Center: A customizable knowledge base portal that supports customer self-service.","Customer Profiles: Unified views of customers including conversation history, contact notes, and custom attributes."],"freshness_status":"fresh","name":"Chatwoot","pricing_note":"Paid plans start at $19 per agent per month billed annually. A free Hacker plan is available for up to 2 agents. A 15-day free trial is available.","pricing_url":"https://chatwoot.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-23T14:17:32.454Z","secondary_categories":[],"short_description":"Chatwoot is an open-source customer support platform that consolidates live chat, email, and social media messaging into a unified dashboard.","slug":"chatwoot","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/chatwoot","use_cases":["Centralizing Multi-Channel Support: Managing customer interactions from social media, email, and web chat in a single shared inbox.","Automating Initial Inquiries: Using Captain AI to handle frequent questions based on help center documentation before transferring to an agent.","Supporting Multilingual Customers: Using Copilot translation features to communicate with customers in different languages.","Maintaining Data Sovereignty: Deploying the open-source version on internal servers to meet specific regulatory or privacy standards."],"website_url":"https://chatwoot.com/"}