{"best_for":["Marketing Agencies","Sales Teams","Small Businesses","Mid-Market Companies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/call-loom","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/call-loom.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-009.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Call Loom (https://aitoolsforbusiness.ai/call-loom)"},"features":["Call Tracking: Tracks inbound calls back to their source, including channels, campaigns, keywords, or pages.","Automatic Call Transcription: Converts phone conversations into searchable text for review and indexing.","Smart IVR Routing: Uses interactive voice response logic to route calls to the relevant agent or department.","Sentiment Analysis: Analyzes the tone and mood of customer conversations to help identify issues.","Agent Performance Scoring: Monitors agent behavior and script adherence to provide quality assurance insights.","Live Call Monitoring: Allows managers to listen to ongoing conversations in real time for coaching and support."],"freshness_status":"fresh","name":"Call Loom","pricing_note":"Pricing is usage-based. A Pay As You Go tier starts at $0.035 per minute for transcription. Monthly plans include Standard ($80/month) and Premium ($110/month), which offer reduced per-minute rates. Enterprise custom pricing is available.","pricing_url":"https://callloom.com/pricing","primary_category":"Sales","profile_last_verified":"2026-06-04T21:14:21.157Z","secondary_categories":[],"short_description":"Call Loom is a call tracking platform that provides transcription, smart IVR routing, and lead attribution for business phone calls.","slug":"call-loom","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/call-loom","use_cases":["Marketing Lead Attribution: Identifying which marketing channels and keywords are driving inbound phone calls.","Sales Coaching and QA: Reviewing call transcripts and performance scores to improve agent handling.","Automated Call Routing: Using IVR to direct leads or returning customers to the correct department.","Outbound Strategy Monitoring: Capturing audio and metadata from outgoing calls to analyze outbound sales efforts."],"website_url":"https://callloom.com/"}