{"best_for":["Small business owners","Product managers","UX researchers","Consultants","Agencies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/backsyai","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/backsyai.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-006.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: BacksyAI (https://aitoolsforbusiness.ai/backsyai)"},"features":["Voice and Text Collection: Allows customers to submit feedback through plain text or voice recordings, with voice input transcribed into text.","AI Attribute Scoring: Scores feedback against customizable attributes, and may suggest new attributes based on recurring themes.","Evidence Verification: Provides a list of exact quotes—positive, negative, and neutral—that contribute to each attribute score for verification.","Bulk Import: Supports importing feedback from CSV, JSON, JSONL, and XLSX files.","Trend Tracking: Tracks attribute scores over time to show changes in sentiment.","Feedback Validation: A subscription-based feature designed to filter out irrelevant or spammy responses before they are analyzed.","Showcase Mode: Allows users to display product ratings and feedback on a public page or embed them into a website."],"freshness_status":"fresh","name":"BacksyAI","pricing_note":"BacksyAI offers a free tier with 3 credits. Paid monthly subscriptions range from $19.99 to $79.99, while non-expiring credit bundles start at $19.99 for 2,000 credits.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-04T20:51:41.118Z","secondary_categories":[],"short_description":"BacksyAI is an AI-powered platform that collects voice and text customer feedback and converts it into measurable attribute scores.","slug":"backsyai","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/backsyai","use_cases":["Restaurant Feedback Collection: Using QR codes to let diners provide quick voice or text feedback that the AI sorts into themes like service or taste.","Product Sentiment Analysis: Importing support tickets or survey responses to determine which features are driving customer satisfaction.","Post-Event Insights: Gathering open-ended comments after an event to identify patterns in attendee experience and logistics.","Retail Store Feedback: Capturing anonymous in-store feedback via widgets or QR codes for AI-driven theme extraction."],"website_url":"https://backsy.ai/"}